- Software and digital services
- Streaming service
50-049-401
DAZN 50-049-401 on streaming app: wrong email or password
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
Error code 50-049-401 (also shown as 50-49-401 or 51-051-401) on DAZN appears when there is a mistake in your email address or password at sign-in. Check for typos and Caps Lock, avoid exceeding 10 failed tries in a row, and reset your password if needed.
Safety first
Stop and check this first
- When contacting DAZN Customer Service to recover your login email, provide only the last 4 digits of your registered credit or debit card as requested by DAZN, never the full card number or password.
- Do not keep guessing passwords after seeing 50-049-401: entering an incorrect password more than 10 times in a row triggers code 50-00-429 and locks sign-in for about 15 minutes to protect your account.
Safe checks you can perform
- Double-check your email, Caps Lock and the 15-minute lockout window
- Reset your password via DAZN's password reset page
- Gather your registration details if you are unsure which email was used
Leave these tasks to a qualified professional
- Do not attempt this professional task: Sign-in escalation with DAZN Customer Support after password reset
- Do not attempt this professional task: Account email recovery with DAZN Customer Service
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Sign-in escalation with DAZN Customer Support after password reset
What they doIf you have checked your credentials, reset your password, restarted your device for 10 to 20 seconds and still cannot sign in, DAZN Customer Support investigates your account status.
They must show youyour account activation status and confirmation that any temporary sign-in lock has cleared.
In writingthe chat or email support reference and confirmation that sign-in is restored.
Account email recovery with DAZN Customer Service
What they doWhen the password reset email does not arrive or you are uncertain which email address was registered, DAZN Customer Service locates your account via email or live chat.
They must show youthat your subscription has been matched and linked to the right email address for password reset.
In writingthe DAZN support case reference and the confirmed registered email address on your account.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Double-check your email, Caps Lock and the 15-minute lockout window
- Who:
- you, on the DAZN sign-in screen.
- How:
- check your email address and password carefully for typos, verify that Caps Lock is not on, and make sure you are entering your most recent password. If you already entered a wrong password more than 10 times in a row and saw 50-00-429, wait about 15 minutes before trying again; if you just subscribed, allow up to 4 hours for My Account access.
- Result that matters:
- signing in cleanly without typing mistakes or security lockouts.
- If you sign in to DAZN:
- a typo, Caps Lock or the temporary 15-minute lockout was the cause.
- If 50-049-401 or 50-49-401 appears again:
- reset your password rather than repeating failed sign-in attempts.
- Evidence to keep:
- the email address tested and the time when 50-049-401 or 50-00-429 appeared.
Evidence: Error Code Troubleshooting Guide | DAZN GB · No puedo iniciar sesión en DAZN | DAZN ES · Can't sign in to DAZN | DAZN GB
Reset your password via DAZN's password reset page
- Who:
- you, with access to your email inbox.
- How:
- open the DAZN password reset page, enter your registered email address and click send. Wait up to 5 minutes for the reset email from DAZN and check your junk and spam folders too; click the link in the email and choose a new password of at least 6 characters combining uppercase and lowercase letters, numbers and symbols.
- Result that matters:
- a new password saved on your DAZN account so you can sign back in.
- If the reset email arrives and you set a new password:
- close the app, restart your device waiting 10 to 20 seconds if needed, and sign in.
- If no reset email arrives after 5 minutes even in spam:
- you may have registered a different email address.
- Evidence to keep:
- the time you requested the password reset email and confirmation that you checked junk and spam.
Evidence: Error Code Troubleshooting Guide | DAZN GB · No puedo iniciar sesión en DAZN | DAZN ES · Can't sign in to DAZN | DAZN GB
Gather your registration details if you are unsure which email was used
- Who:
- you.
- How:
- if you do not receive the password reset email on any address you try, prepare the four registration items DAZN asks for: your Registered Name (First, Last), the email address you would have registered, your Payment Method, and the last 4 digits of your registered credit or debit card.
- Result that matters:
- having the exact verification details ready for DAZN Customer Service to locate your account.
- If checking your payment records reminds you of another email address:
- test that email on the sign-in screen.
- If you still cannot identify the registered email:
- contact DAZN Customer Service via live chat or email.
- Evidence to keep:
- the four registration items noted down (never include your full card number).
Evidence: Error Code Troubleshooting Guide | DAZN GB · No puedo iniciar sesión en DAZN | DAZN ES
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Software and digital services
- Brand
- DAZN
- Product type
- Streaming service
Known code variants
- 50-00-429
- 50-049-401
- 50-49-401
- 51-051-401
- código de error 50-049-401
- código de error 50-49-401
- DAZN error 50-49-401
- DAZN login error 50-049-401
- Error Code 50-049-401
- error inicio de sesión DAZN
What it means
In DAZN's official Error Code Troubleshooting Guide and sign-in help articles, DAZN explains that error code 50-049-401 (or 50-49-401, and 51-051-401 in the error table) is displayed when there are mistakes in your email address or password or when they do not match what DAZN has on file. DAZN also notes that after subscribing it can take up to 4 hours to access My Account, and entering a wrong password more than 10 times in a row triggers code 50-00-429 and locks sign-in for about 15 minutes. Other app versions or devices may differ, and the code alone never proves your device is faulty.
Warnings and stop conditions
- Loweditorial warning
When contacting DAZN Customer Service to recover your login email, provide only the last 4 digits of your registered credit or debit card as requested by DAZN, never the full card number or password.
Evidence: Error Code Troubleshooting Guide | DAZN GB · No puedo iniciar sesión en DAZN | DAZN ES
- Mediumsource verified
Do not keep guessing passwords after seeing 50-049-401: entering an incorrect password more than 10 times in a row triggers code 50-00-429 and locks sign-in for about 15 minutes to protect your account.
Evidence: No puedo iniciar sesión en DAZN | DAZN ES
Symptoms and causes
Probable causes · in order
- Typo in the email address or password, or Caps Lock left onCommon
DAZN points out that passwords are case-sensitive and that any typing mistake or entering an old password after a recent change triggers error 50-049-401 or 50-49-401.
Evidence: Error Code Troubleshooting Guide | DAZN GB · No puedo iniciar sesión en DAZN | DAZN ES · Can't sign in to DAZN | DAZN GB
- Temporary 15-minute security lock after 10 failed attempts or brand-new sign-upPossible
Entering an incorrect password more than 10 times in a row triggers error code 50-00-429 and locks sign-in for roughly 15 minutes; right after subscribing, My Account can also take up to 4 hours to activate.
Evidence: No puedo iniciar sesión en DAZN | DAZN ES
- Signing in with a different email address from the one registeredPossible
If your password reset email from DAZN does not arrive within up to 5 minutes and is not in junk or spam, DAZN notes you may have registered under a different email address.
Evidence: Error Code Troubleshooting Guide | DAZN GB
Virtual technician
Does 50-049-401 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Guía de solución de problemas por código de error | DAZN ES
DAZN · 2026 · official_doc
- 2
Error Code Troubleshooting Guide | DAZN GB
DAZN · 2026 · official_doc
- 3
No puedo iniciar sesión en DAZN | DAZN ES
DAZN · 2026 · official_doc
- 4
Can't sign in to DAZN | DAZN GB
DAZN · 2026 · official_doc
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