- TVs
- Smart TV
App restart to free memory
LG app restart message on Smart TV: green screen with HbbTV
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
On LG TVs with HbbTV turned on, the screen turns green and warns that an application will restart to free memory. LG Spain blames a faulty broadcast: disconnect the aerial cable for 5 minutes and then reset the TV.
Safety first
Stop and check this first
- Disconnect the aerial cable by its connector, never by pulling the cable, and do not touch the shared building installation; that is the aerial installer's job.
Safe checks you can perform
- Disconnect the aerial cable
- Reset the TV
- Software update
Leave these tasks to a qualified professional
- Do not attempt this professional task: LG Call Center
- Do not attempt this professional task: Building aerial installer
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
LG Call Center
What they doLogs and reviews the case if the warning continues after disconnecting the aerial, resetting and updating.
They must show youwhich guide steps they treat as done and what they will check.
In writingthe notice number and the proposed fix.
Building aerial installer
What they doChecks the terrestrial signal reaching your socket if the warning only appears on certain channels.
They must show youthe signal measurement at your socket.
In writingthe measurement result and any adjustment made.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Disconnect the aerial cable
- Who:
- you.
- How:
- disconnect the aerial cable from the TV for 5 minutes or until the picture or the NO SIGNAL message appears.
- Result that matters:
- whether the green screen is gone once it is reconnected.
- If it is gone:
- confirms a passing faulty broadcast.
- If it returns:
- continue with the reset.
- Evidence to keep:
- the channel where it appeared and the time.
Evidence: Solución a Problemas de Actualización en WebOS
Reset the TV
- Who:
- you.
- How:
- reset the TV as LG indicates in its guide.
- Result that matters:
- whether the warning stops appearing.
- If it stops:
- indicates the TV had been left in a bad state after the broadcast.
- If it continues:
- update the software.
- Evidence to keep:
- the date of the reset.
Evidence: Solución a Problemas de Actualización en WebOS
Software update
- Who:
- you.
- How:
- update the TV software following the LG update page.
- Result that matters:
- whether the message clears with up-to-date software.
- If it clears:
- confirms the software needed updating.
- If it remains after the three steps:
- LG says to notify the Call Center.
- Evidence to keep:
- the software version before and after.
Evidence: Solución a Problemas de Actualización en WebOS
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- TVs
- Brand
- LG
- Product type
- Smart TV
Known code variants
- La aplicación se reiniciará para liberar memoria
- LG application will restart free memory
- LG HbbTV reinicio aplicación
- LG pantalla verde HbbTV
- Reinicio de aplicación
What it means
LG Spain describes this issue on sets with HbbTV enabled, the interactive service that arrives with the terrestrial signal: the screen shows a green colour and a message warning that an application will restart to free memory (wording translated from LG Spain). LG gives a faulty broadcast as the cause, meaning data arriving through the aerial, not a TV fault. Its steps are to cut the aerial signal, reset, update the software and, if it continues, notify the Call Center.
Warnings and stop conditions
- Loweditorial warning
Disconnect the aerial cable by its connector, never by pulling the cable, and do not touch the shared building installation; that is the aerial installer's job.
Evidence: Solución a Problemas de Actualización en WebOS
Symptoms and causes
Probable causes · in order
- Faulty broadcast through the aerialCommon
The warning appears on terrestrial channels with HbbTV enabled and clears when the aerial signal is cut for a few minutes.
Evidence: Solución a Problemas de Actualización en WebOS
- Outdated TV softwarePossible
The warning returns after disconnecting the aerial and resetting, and LG then asks you to update the software.
Evidence: Solución a Problemas de Actualización en WebOS
Virtual technician
Does App restart to free memory still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Solución a Problemas de Actualización en WebOS
LG · 2026 · official_doc
Was this entry useful?