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Connected but no internet access

LG "Connected but no internet access" on Smart TV: router gives no internet

Verified with sources2 sourcesReviewed Oct 3, 2026
Technician coming? See the 2 steps they must show you
Flat-screen smart TV
Samsung BelgiumCC BY 2.0Image source

Risk level

Low

Usually safe to check without specialist tools.

Urgency

Low

Quick answer

The TV is connected by cable or Wi-Fi, but the router is not giving it internet access. Restart the router and wait a few minutes, check the internet on a phone or computer and, if it still fails, contact your internet provider.

Safety first

Stop and check this first

  • Check with your internet provider before changing router settings, as LG recommends.

Safe checks you can perform

  • Connection status
  • Restart the router
  • Internet on another device

Leave these tasks to a qualified professional

  • Do not attempt this professional task: Internet provider
  • Do not attempt this professional task: LG customer support

What a technician must be able to justify

A technician is coming

These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.

These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.

  1. Internet provider

    What they doThe provider checks the ADSL or fibre line and the router configuration, including how it hands out DNS servers.

    They must show youthe line working and the router handing out an address and DNS.

    In writingthe fault and the fix.

  2. LG customer support

    What they doIf only the TV cannot browse, LG reviews the case with your speed readings.

    They must show youthe case number.

    In writingthe diagnosis.

Before accepting a part or repair

Nothing has been shown yet. Do not accept a part swap based on the code alone.

Checks and evidence, step by step

Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.

  1. 1

    Connection status

    No special tools

    Procedure

    Who:
    you.
    How:
    open Settings, Network and check the status of the wired or Wi-Fi connection. The path can vary with the webOS version.
    Result that matters:
    whether it says connected with internet, not connected, or connected but no internet.
    If it says connected but no internet:
    the fault is in the router or line; restart the router.
    If it says not connected:
    check the cable or Wi-Fi network.
    Evidence to keep:
    a photo of the Network screen.

    Evidence: Comprobar Conexión a Internet en WebOS

  2. 2

    Restart the router

    No special tools

    Procedure

    Who:
    you.
    How:
    restart the router and wait a few minutes before checking the status on the TV again.
    Result that matters:
    whether the status changes to connected with internet access.
    If it does:
    the router had a temporary error.
    If it does not:
    check the internet on another device.
    Evidence to keep:
    the restart time.

    Evidence: Comprobar Conexión a Internet en WebOS · Fallos de red

  3. 3

    Internet on another device

    No special tools

    Procedure

    Who:
    you.
    How:
    check whether the internet works on a phone or computer on the same router. To compare speeds, LG suggests a test on speedtest.net or fast.com over Wi-Fi and over cable.
    Result that matters:
    whether other devices can browse.
    If none can:
    contact your internet provider.
    If others can and the TV cannot:
    update its software and contact LG with the screenshots.
    Evidence to keep:
    screenshots of the speed tests.

    Evidence: Comprobar Conexión a Internet en WebOS · Fallos de red

Where this code applies

A code is meaningful only inside the right product and version context.

Primary scope

System
TVs
Brand
LG
Product type
Smart TV

Known code variants

  • Conectado pero sin acceso a internet
  • Conectado sin acceso a Internet
  • LG TV connected no internet
  • webOS sin internet

What it means

On webOS, Settings, Network shows "Connected but no internet access" (LG Spain's wording, translated) when the link to the router is fine but the router gives no internet. LG blames the router: it is not handing the DNS servers to the TV correctly, the ADSL or fibre line has a temporary fault, or the router itself has an error. LG's network guide says such external network faults are not product defects. The status does not point to a TV part.

Warnings and stop conditions

  • Lowsource verified

    Check with your internet provider before changing router settings, as LG recommends.

    Evidence: Comprobar Conexión a Internet en WebOS

Symptoms and causes

Probable causes · in order

  • Router not handing DNS to the TVPossible

    Other devices browse but the TV does not; LG cites DNS servers not handed out correctly by the router.

    Evidence: Comprobar Conexión a Internet en WebOS

  • Temporary line faultCommon

    No device in the home can browse; the ADSL or fibre line is down.

    Evidence: Comprobar Conexión a Internet en WebOS

  • Router errorCommon

    It clears after restarting the router and waiting a few minutes.

    Evidence: Comprobar Conexión a Internet en WebOS

Virtual technician

Does Connected but no internet access still appear after these checks?

Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.

Start diagnosis

Sources and technical references

  1. 1

    Comprobar Conexión a Internet en WebOS

    LG · 2026 · official_doc

  2. 2

    Fallos de red

    LG · 2026 · official_doc

Sources: Comprobar Conexión a Internet en WebOS · Fallos de redreviewed 2026-10-03 · verified

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