- TVs
- TV set-top boxes
LED ROJO MANDO
Orange TV decoder LED ROJO MANDO: Bluetooth link lost on RC
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
On Orange Spain Android TV decoder remotes (KSTB7259 and VSB3918 Infinity HomeBox), the remote LED flashes blue on each keypress over Bluetooth and turns red when Bluetooth pairing is lost and the remote falls back to infrared. An on-screen Bluetooth connection failure message may also appear.
Safety first
Stop and check this first
- Factory resetting the Orange Infinity HomeBox remote by holding keys 7 and 9 erases both its Bluetooth pairing with the decoder and any universal remote programming used to control your television.
- While the remote operates in infrared fallback mode (red LED on each button press), the Google Assistant microphone button and voice commands remain unavailable until Bluetooth is restored.
Safe checks you can perform
- Check the 2 AAA batteries, keep within 10 meters, and aim directly at the decoder front
- Re-pair the remote via Bluetooth using the decoder button or Settings menu
- Factory reset the remote control using the official key combination for your model
Leave these tasks to a qualified professional
- Do not attempt this professional task: Verify Bluetooth pairing after power cycling the decoder with official support
- Do not attempt this professional task: Arrange a replacement remote control or set-top box through the operator's official support
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Verify Bluetooth pairing after power cycling the decoder with official support
What they doWith guidance from the operator's official support, restart the set-top box using its rear ON/OFF switch or power cord and trigger Bluetooth accessory discovery again.
They must show youthe Bluetooth accessory discovery screen on the television when pressing the decoder pairing button.
In writingthe logged outcome of the guided remote synchronization test on your support case.
Arrange a replacement remote control or set-top box through the operator's official support
What they doIf a remote with 2 good AAA batteries still cannot pair over Bluetooth after running its factory key reset (VOL + and PRG - or keys 7 and 9), request a handset replacement from official support.
They must show youverification that the remote remains stuck in red infrared mode or unresponsive after the key reset.
In writingthe support ticket reference and replacement authorization for the remote control unit.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Check the 2 AAA batteries, keep within 10 meters, and aim directly at the decoder front
- Who:
- Viewer in front of the television.
- How:
- Inspect the 2 AAA batteries inside the remote, stay within 10 meters of the set-top box, and point the remote straight at the front panel without obstacles while the LED lights red in infrared mode.
- Result that matters:
- Ensure infrared commands reach the decoder so you can open the pairing settings.
- If the set-top box responds to infrared presses aimed at the front:
- proceed to Bluetooth pairing in Settings.
- If the remote LED does not light up at all even with 2 fresh AAA batteries:
- contact official support for a replacement.
- Evidence to keep:
- Color of the remote LED on keypress and condition of the 2 AAA batteries.
Evidence: Descodificador de Orange Android TV (KSTB7259) - Ayuda Orange · Descodificador Android TV (KSTB6130) - Ayuda Orange
Re-pair the remote via Bluetooth using the decoder button or Settings menu
- Who:
- Person at home with access to the remote and decoder side button.
- How:
- Press the lateral Bluetooth button on the decoder or open Settings, Decoder Settings (Ajustes del descodificador or Mando y accesorios) to start pairing; on KSTB6130 and OS4000HA models, hold the Back (Volver) and Home (Inicio) buttons together for 3 seconds until the red light stays solid.
- Result that matters:
- Re-establish the Bluetooth link to restore non-directional control and voice search.
- If Bluetooth pairing completes and the remote LED flashes blue on each press (on KSTB7259 and VSB3918):
- resolved.
- If the screen again reports that Bluetooth connection failed or the LED stays red:
- reset the remote to factory defaults.
- Evidence to keep:
- Photo of the Bluetooth pairing prompt shown on the TV screen.
Evidence: Descodificador Android TV (KSTB6130) - Ayuda Orange · Descubre el mando a distancia de tu descodificador Android TV - Ayuda Orange · Manual de usuario Descodificador Android TV OS4000HA - Orange
Factory reset the remote control using the official key combination for your model
- Who:
- User, aware that resetting the remote clears its stored pairings.
- How:
- On the Android TV remote (KSTB7259), press and hold VOL + and PRG - for a few seconds until the LED lights blue, then press OK; on the Infinity HomeBox remote (VSB3918), press and hold keys 7 and 9 simultaneously for a few seconds until the status light turns red.
- Result that matters:
- Clear the internal pairing memory of the remote handset so it can pair from scratch.
- If the remote flashes as described and then pairs over Bluetooth with the decoder:
- back in service.
- If the handset still cannot pair over Bluetooth after the key reset:
- request a remote check from the operator's official support.
- Evidence to keep:
- Key combination used (VOL + and PRG - or keys 7 and 9) and LED behavior afterward.
Evidence: Descubre el mando a distancia de tu descodificador Android TV - Ayuda Orange · Descubre el mando a distancia de tu descodificador Orange Infinity HomeBox - Ayuda Orange
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- TVs
- Brand
- Orange
- Product type
- TV set-top boxes
Known code variants
- Bluetooth remote connection failed
- led del mando se ilumina en rojo
- Luz roja mando Orange TV
- No ha sido posible realizar la conexión Bluetooth del mando
- Orange TV remote red light
- Remote LED lights up red
What it means
Orange Spain's official support guides for the Android TV remote (KSTB7259) and the Orange Infinity HomeBox remote (VSB3918), together with the KSTB6130 and OS4000HA manuals, explain that the remote status LED lights up blue during normal Bluetooth operation, but lights up red on every button press if pairing with the decoder is lost and the remote switches to infrared (IR) fallback mode, or when the screen displays No ha sido posible realizar la conexión Bluetooth del mando. Other decoder models, firmware versions, or app versions may differ, and this state alone never proves a hardware part is faulty.
Warnings and stop conditions
- Lowsource verified
Factory resetting the Orange Infinity HomeBox remote by holding keys 7 and 9 erases both its Bluetooth pairing with the decoder and any universal remote programming used to control your television.
Evidence: Descubre el mando a distancia de tu descodificador Orange Infinity HomeBox - Ayuda Orange
- Lowsource verified
While the remote operates in infrared fallback mode (red LED on each button press), the Google Assistant microphone button and voice commands remain unavailable until Bluetooth is restored.
Evidence: Descodificador de Orange Android TV (KSTB7259) - Ayuda Orange · Descodificador Premium Android TV (VSB3918): Orange Infinity HomeBox - Ayuda Orange
Symptoms and causes
Probable causes · in order
- Lost Bluetooth pairing between the remote control and the Orange TV decoderCommon
After a decoder factory reset or wireless desynchronization, the remote stops communicating over Bluetooth radio and automatically drops into infrared fallback mode with a red LED.
Evidence: Descodificador de Orange Android TV (KSTB7259) - Ayuda Orange · Descubre el mando a distancia de tu descodificador Android TV - Ayuda Orange · Descubre el mando a distancia de tu descodificador Orange Infinity HomeBox - Ayuda Orange
- Depleted AAA batteries, blocked infrared line of sight, or distance beyond 10 metersPossible
The remote runs on 2 AAA batteries; weak batteries, obstacles blocking the front sensor in IR mode, or standing more than roughly 10 meters away prevent reliable commands and pairing.
Evidence: Descodificador Premium Android TV (VSB3918): Orange Infinity HomeBox - Ayuda Orange · Descodificador Android TV (KSTB6130) - Ayuda Orange
- Stuck internal pairing memory inside the remote control unitLess common
If the remote refuses to re-pair via the decoder menu or lateral pairing button, the remote control itself requires a key-combination factory reset.
Evidence: Descubre el mando a distancia de tu descodificador Android TV - Ayuda Orange · Descubre el mando a distancia de tu descodificador Orange Infinity HomeBox - Ayuda Orange
Virtual technician
Does LED ROJO MANDO still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Descodificador de Orange Android TV (KSTB7259) - Ayuda Orange
Orange España · 2026 · official_doc
- 2
Descodificador Premium Android TV (VSB3918): Orange Infinity HomeBox - Ayuda Orange
Orange España · 2026 · official_doc
- 3
Descodificador Android TV (KSTB6130) - Ayuda Orange
Orange España · 2026 · official_doc
- 4
Descubre el mando a distancia de tu descodificador Android TV - Ayuda Orange
Orange España · 2026 · official_doc
- 5
Descubre el mando a distancia de tu descodificador Orange Infinity HomeBox - Ayuda Orange
Orange España · 2026 · official_doc
- 6
Manual de usuario Descodificador Android TV OS4000HA - Orange
Orange España · 2026 · official_doc
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