- EV charging
- EV charger
Possible problem with the car
Easee Possible problem with the car on EV charger: stops
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
In the Easee app, 'Possible problem with the car' means your vehicle has turned charging on and off too many times, so the Charging Robot stops to prevent wear and tear. Unplug the cable, wait a few seconds, re-insert it, and try another cable if needed.
Safety first
Stop and check this first
- If the charger's locking arm stays engaged when you try to unplug, do not yank the cable: follow Easee's dedicated procedure for a stuck charging cable.
Safe checks you can perform
- Stop the session, remove the cable for a few seconds and re-insert
- Test with another charging cable, ideally an Easee cable
- Check for dashboard messages and time-of-day patterns
Leave these tasks to a qualified professional
- Do not attempt this professional task: Vehicle charging diagnosis at the car dealer or service centre
- Do not attempt this professional task: Supply voltage check and report to the power company
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Vehicle charging diagnosis at the car dealer or service centre
What they doIf the message continues after resetting the session and testing another cable, the car dealer or authorised service centre performs a full diagnosis of the EV's charging hardware and software.
They must show youthe diagnostic fault log from the vehicle's onboard charging system and a continuous test charge.
In writingthe dealer's findings, any EV software update or repair completed, and the test session outcome.
Supply voltage check and report to the power company
What they doAn electrician checks whether the property supply voltage exceeds 230 V +/- 10% or 400 V +/- 10% and, if high voltages are confirmed, the issue is reported to the power company.
They must show youthe measured supply voltages compared against the 230 V +/- 10% and 400 V +/- 10% limits.
In writingthe recorded voltage readings and the power company incident reference if high voltage was reported.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Stop the session, remove the cable for a few seconds and re-insert
- Who:
- you, at the car and charger, without tools.
- How:
- follow Easee's four reset steps: stop the charging session if active, safely disconnect the cable from both the EV and the charging station, wait a few seconds for residual electrical charges to dissipate, and carefully re-insert the cable into both ends.
- Result that matters:
- resetting the charging session to see whether the repeated interruptions were a one-off event.
- If charging runs smoothly after re-inserting the cable:
- note the time in case it recurs during grid voltage peaks.
- If the error returns or the locking arm will not release the plug:
- move to the next check without forcing the cable.
- Evidence to keep:
- a screenshot of the 'Possible problem with the car' alert in the Easee app with date and time.
Evidence: Error messages in the app · Understanding Erratic Charging Behavior
Test with another charging cable, ideally an Easee cable
- Who:
- you, if a second compatible charging cable is available.
- How:
- swap to another charging cable (Easee specifically recommends an Easee cable to avoid false readings) and start a new session to check whether the alert follows the original lead.
- Result that matters:
- ruling out cable-induced false readings before booking the car into a workshop.
- If charging works without stops using the second cable:
- retire the original cable.
- If the message still appears with a known-good cable:
- focus shifts to the vehicle or the property's supply voltage.
- Evidence to keep:
- photos of both cables and their rating labels, plus the test result for each.
Evidence: Error messages in the app · Understanding Erratic Charging Behavior
Check for dashboard messages and time-of-day patterns
- Who:
- you, looking at the vehicle display and the Easee app.
- How:
- check whether the EV dashboard also shows a message about the charger turning on and off too many times, and note whether the stops happen at specific times of day.
- Result that matters:
- giving the car dealer or electrician clear context on whether the trigger is vehicle-specific or grid-related.
- If the car shows its own charging alert or only your vehicle triggers it on this unit:
- share that with your car dealer.
- If multiple cars are affected or lights/appliances act up at the same hours:
- ask for supply voltage to be checked against 230 V +/- 10% and 400 V +/- 10%.
- Evidence to keep:
- photos of any EV dashboard messages and a log of the times the session stopped.
Evidence: Understanding Erratic Charging Behavior
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- EV charging
- Brand
- Easee
- Product type
- EV charger
Known code variants
- Easee car has turned on and off charging too many times
- Easee charging interrupted multiple times
- Easee comportamiento de carga errático
- Easee el coche ha encendido y apagado la carga demasiadas veces
- Easee erratic charging behavior
- Easee Posible problema con el coche
- Easee Possible problem with the car
- Posible problema con el coche
- Possible problem with the car
What it means
On Easee's app error messages page (updated October 2026), 'Possible problem with the car' indicates that the vehicle has started and stopped charging too many times in a short period and the Charging Robot halts the session to prevent wear and tear. Easee's companion article on erratic charging behaviour adds that this can stem from EV hardware or software issues, using a non-Easee cable, or electrical interference and high supply voltages above 230 V +/- 10% (or 400 V +/- 10%). The message alone never proves that a component is broken.
Warnings and stop conditions
- Mediumsource verified
If the charger's locking arm stays engaged when you try to unplug, do not yank the cable: follow Easee's dedicated procedure for a stuck charging cable.
Evidence: Understanding Erratic Charging Behavior
Symptoms and causes
Probable causes · in order
- Repeated interruptions from the vehicle's hardware or softwareCommon
Easee notes that issues or settings in the EV's own hardware or software can interrupt and restart the charging process multiple times in a short window.
Evidence: Error messages in the app · Understanding Erratic Charging Behavior
- Improper cabling or a non-Easee charging cablePossible
In its erratic charging guide, Easee states that using a cable other than an Easee cable can cause false readings or errors in the charger that trigger alerts.
Evidence: Error messages in the app · Understanding Erratic Charging Behavior
- Electrical interference or supply voltage above +10%Possible
Easee points out that power fluctuations or high voltages exceeding 230 V +/- 10% and 400 V +/- 10% can disrupt charging and harm connected equipment.
Evidence: Understanding Erratic Charging Behavior
Virtual technician
Does Possible problem with the car still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Easee · 2026 · official_doc
- 2
Mensajes de error en la aplicación
Easee · 2026 · official_doc
- 3
Understanding Erratic Charging Behavior
Easee · 2026 · official_doc
- 4
Cómo entender un comportamiento de carga errático
Easee · 2026 · official_doc
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