- Gaming and consoles
- Xbox One
87DE2714
Xbox 87DE2714 on Xbox One: game licence could not be verified
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
The Xbox One could not verify the game or app licence, which happens when you are not signed in to Xbox. Check Xbox status, sign in with the account that bought it, test the network connection and, if needed, make this console your home Xbox.
Safety first
Stop and check this first
- Do not sign in with other people's accounts or share your password to get past licence verification. Use only the account that bought the game.
Safe checks you can perform
- Check Xbox status
- Sign in with the buying account and test the network
- Make this console your home Xbox
Leave these tasks to a qualified professional
- Do not attempt this professional task: Xbox Support
- Do not attempt this professional task: Your internet service provider (ISP)
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Xbox Support
What they doThey check the purchase and licence on the account if the game still will not start with the buying account, a working network and the home Xbox set.
They must show youthe licence and home Xbox on record for the account.
In writingcase number, date and proposed fix.
Your internet service provider (ISP)
What they doIf the network test fails on the console and other devices, they check the line.
They must show youthe line state at the time of the fault.
In writingticket and cause found.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Check Xbox status
- Who:
- you.
- How:
- open the Xbox status page (xbox.com/status). If there is an alert, you can ask to be notified when it is fixed.
- Result that matters:
- whether the service works.
- If there is an alert:
- the licence fails because of the service; wait or use the home Xbox.
- If there is none:
- continue with the account and connection.
- Evidence to keep:
- Screenshot of the status page with the date.
Evidence: 87DE2714 occurs when you try to start a game or app
Sign in with the buying account and test the network
- Who:
- the holder of the account that bought the game.
- How:
- check that account is signed in. Then press the Xbox button, go to Profile & system > Settings > General > Network settings and choose Test network connection.
- Result that matters:
- signed in with the right account and the network test passed.
- If the sign in was missing or the test failed and fixing it lets the game start:
- that was the cause.
- If everything is fine and the code stays:
- consider the home Xbox.
- Evidence to keep:
- Account used and test result.
Evidence: 87DE2714 occurs when you try to start a game or app
Make this console your home Xbox
- Who:
- the buying account holder.
- How:
- press the Xbox button, go to Profile & system > Settings > General > Personalization > My home Xbox and choose Make this my home Xbox. There can be only one.
- Result that matters:
- the digital game starts even if the service fails.
- If it starts:
- the licence is now validated on this console.
- If it does not:
- contact Xbox Support.
- Evidence to keep:
- Date of the change and the previous home console.
Evidence: How home Xbox and game sharing work · 87DE2714 occurs when you try to start a game or app
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- Microsoft Xbox
- Product type
- Xbox One
Known code variants
- 0x87DE2714
- 87DE2714 Xbox
- código de error 87DE2714
- error 87DE2714 Xbox
- error code 87DE2714
- Xbox 87DE2714
- Xbox error 87DE2714
- Xbox One 87DE2714
What it means
Xbox explains that 87DE2714 appears when launching a game or app if the Xbox One cannot verify its licence, which happens when you are not signed in to Xbox. If the service is down it also cannot check a digital game's licence; making the console your home Xbox lets you play in that case. You can have only one home Xbox. The code is about licence and connection, not hardware.
Warnings and stop conditions
- Loweditorial warning
Do not sign in with other people's accounts or share your password to get past licence verification. Use only the account that bought the game.
Evidence: How home Xbox and game sharing work · 87DE2714 occurs when you try to start a game or app
Symptoms and causes
Probable causes · in order
- Not signed in with the buying accountCommon
If the console is not signed in with the account that bought the content, the licence cannot be verified; once it is, the game starts.
Evidence: 87DE2714 occurs when you try to start a game or app
- Xbox service downPossible
If the status page shows an alert, verification fails even when everything at home is fine.
Evidence: 87DE2714 occurs when you try to start a game or app
- Console offlinePossible
If the network connection test fails, the console cannot reach the service to check the licence.
Evidence: 87DE2714 occurs when you try to start a game or app
- Console not set as home XboxPossible
With the service down, only the buying account's home Xbox can open its digital games.
Evidence: How home Xbox and game sharing work · 87DE2714 occurs when you try to start a game or app
Virtual technician
Does 87DE2714 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
How home Xbox and game sharing work
Microsoft · 2026 · official_doc
- 2
87DE2714 occurs when you try to start a game or app
Microsoft · 2026 · official_doc
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