- Gaming and consoles
- Xbox One
87E00010
Xbox 87E00010 on Xbox One: copying or moving a game failed
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
The Xbox One could not copy or move the game or app. Xbox says to uninstall it with Uninstall > Uninstall all, reinstall it from Ready to install and, once it finishes, copy or move it again.
Safety first
Stop and check this first
- Do not open the console to inspect the internal drive: any storage diagnosis belongs to Xbox's official service.
Safe checks you can perform
- Note what you were copying or moving
- Uninstall the game or app
- Reinstall and repeat the copy
Leave these tasks to a qualified professional
- Do not attempt this professional task: Xbox Support
- Do not attempt this professional task: Xbox repair request
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Xbox Support
What they doIf the error returns with a fresh install, they review the case with the source and destination you noted.
They must show youwhich check they run on the storage involved.
In writingcase number, date and conclusion.
Xbox repair request
What they doOnly if Xbox Support proposes it, the console goes through Microsoft's official service.
They must show youthe copy test after the repair.
In writingwhat was repaired or replaced and why.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Note what you were copying or moving
- Who:
- you.
- How:
- write down the game or app, the source and the destination (internal storage or external drive) before deleting anything.
- Result that matters:
- the case is recorded in case the error returns.
- If the error only happens with one game:
- the problem follows that install.
- If it happens with several:
- note it for Xbox Support.
- Evidence to keep:
- Content name, source and destination.
Evidence: Error 87E00010 occurs when copying or moving a game or app on Xbox One
Uninstall the game or app
- Who:
- you.
- How:
- press the Xbox button, go to Home > My games & apps, choose Apps or Games, highlight the content, press the Menu button and select Uninstall > Uninstall all.
- Result that matters:
- the content leaves the installed list.
- If it uninstalls:
- continue with the reinstall.
- If it cannot be uninstalled:
- note it and contact Xbox Support.
- Evidence to keep:
- Date of the uninstall.
Evidence: Error 87E00010 occurs when copying or moving a game or app on Xbox One
Reinstall and repeat the copy
- Who:
- you.
- How:
- in My games & apps, choose Apps or Games, open the Ready to install tab and select the content to download it again. When it finishes, copy or move it again.
- Result that matters:
- the copy or move finishes without 87E00010.
- If it finishes:
- the previous installation was the cause.
- If the code returns with the fresh install:
- contact Xbox Support with your notes.
- Evidence to keep:
- Result of the new copy and destination used.
Evidence: Error 87E00010 occurs when copying or moving a game or app on Xbox One
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- Microsoft Xbox
- Product type
- Xbox One
Known code variants
- 0x87E00010
- 87E00010 Xbox
- código de error 87E00010
- error 87E00010 Xbox
- error code 87E00010
- Xbox 87E00010
- Xbox error 87E00010
- Xbox One 87E00010
What it means
87E00010 appears when copying or moving a game or app on the Xbox One and means that copy or move failed. Xbox gives no further causes: its fix is to uninstall the content completely, reinstall it and repeat the operation. If copying works with the fresh install, the problem was in the previous installation. The code does not prove that the internal drive or an external drive is faulty.
Warnings and stop conditions
- Loweditorial warning
Do not open the console to inspect the internal drive: any storage diagnosis belongs to Xbox's official service.
Evidence: Error 87E00010 occurs when copying or moving a game or app on Xbox One
Symptoms and causes
Probable causes · in order
- Damaged or incomplete source installationCommon
If copying works after uninstalling and reinstalling, the previously installed data was the cause.
Evidence: Error 87E00010 occurs when copying or moving a game or app on Xbox One
- One off failure of the operationPossible
If the code does not return when repeating the copy with the fresh install, the earlier operation failed in isolation.
Evidence: Error 87E00010 occurs when copying or moving a game or app on Xbox One
Virtual technician
Does 87E00010 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Getting your Xbox device serviced
Microsoft · 2026 · official_doc
- 2
Error 87E00010 occurs when copying or moving a game or app on Xbox One
Microsoft · 2026 · official_doc
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