- Appliances
- Washing machines
E9
Samsung E9 or 11E on a washing machine: low water level found
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
On Samsung washing machines, E9 (11E on models with numeric codes) means the machine has detected a low water level. Check that the drain hose is not below the base of the washer, that its end is not clogged and that there is no leak.
Safety first
Stop and check this first
- If there is water on the floor next to the washer, unplug it before stepping on or drying the area, and keep the inlet tap closed until a technician has checked it.
Safe checks you can perform
- Hose height compared with the base
- End of the hose free of blockages
- Look for a water leak
- Switch the power off for one minute
Leave these tasks to a qualified professional
- Do not attempt this professional task: Finding the leak and checking the water level
- Do not attempt this professional task: Full test wash
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Finding the leak and checking the water level
What they doThe technician inspects the internal water circuit for leaks and checks whether the level sensor reads the water entering the tub correctly.
They must show youthe leak point or the sensor reading that justifies the repair.
In writingthe cause found, the parts changed with their reference and the cost.
Full test wash
What they doAfter the repair, the technician runs a complete wash and checks that the tub reaches its level with no leaks and without E9 or 11E appearing.
They must show youthe finished cycle with no code and a dry floor.
In writingwhat the final check involved, its outcome and the day.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Hose height compared with the base
- Who:
- you, no tools needed.
- How:
- follow the drain hose from the back of the washer and see whether any part of it, or its outlet, sits lower than the base of the machine.
- Result that matters:
- a drain hose that never drops below the base of the washer.
- If it was below the base:
- raise it, secure it and run the programme again.
- If the height is fine:
- check the end of the hose.
- Evidence to keep:
- photo of the hose and of its outlet into the drain.
Evidence: What do the codes on my washing machine mean?
End of the hose free of blockages
- Who:
- you.
- How:
- take the end of the hose out of the standpipe or sink trap and check that nothing is stuck inside and that it is not crushed; put it back the way it was installed.
- Result that matters:
- a clean hose outlet that is not squashed.
- If it was dirty or trapped:
- clean or free it and try again.
- If it was clear:
- look for leaks around the washer.
- Evidence to keep:
- photo of the end of the hose.
Evidence: What do the codes on my washing machine mean?
Look for a water leak
- Who:
- you, unplugging the washer first if you find water.
- How:
- check the floor under and around the washer, the hose connections and the door for water or damp.
- Result that matters:
- knowing whether water is escaping outside the washer.
- If you find water on the floor:
- unplug, close the tap and book a repair, saying where the water appears.
- If there is no sign of water:
- go on to the one minute power reset.
- Evidence to keep:
- photos of where the water appears, if anywhere.
Evidence: What do the codes on my washing machine mean?
Switch the power off for one minute
- Who:
- you.
- How:
- if you found no water, switch the washer off, unplug it or cut its supply for 1 minute, reconnect it and start the programme again, as Samsung advises.
- Result that matters:
- ruling out a one off warning before asking for a repair.
- If the programme runs without E9 or 11E:
- note whether it returns in later loads.
- If the code comes back:
- contact Samsung service with the model and the code.
- Evidence to keep:
- note of when the code appears and on which programme.
Evidence: What do the codes on my washing machine mean?
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Appliances
- Brand
- Samsung
- Product type
- Washing machines
Known code variants
- 11 E
- 11E
- AEG E9
- AEG hob E9
- Bosch E9 caldera
- Cerapur E9
- E09
- E-9
- E9 Worcester
- error E9 frigorífico Hotpoint
- error E9 frigorífico Indesit
- Error E9 Junkers
- error E9 lavadora Samsung
- frigorífico combi Hotpoint E9 congelador
- frigorífico combi Indesit E9 congelador
- Greenstar E9
- Hotpoint E9 error fridge freezer
- Hotpoint E9 frigorífico
- Hotpoint fridge freezer E9
- Hotpoint fridge freezer E9 freezer high temperature
- Indesit E9 error fridge freezer
- Indesit E9 frigorífico
- Indesit fridge freezer E9
- Indesit fridge freezer E9 freezer high temperature
- Junkers E9
- lavadora Samsung nivel de agua bajo
- placa AEG E9
- placa inducción AEG E9
- Samsung E9 pierde agua
- Samsung E9 water leak
- Samsung lavadora 11E
- Samsung lavadora E9
- Samsung washer 11E
- Samsung washer error E9
- Samsung washer low water level
- Samsung washing machine E9
- Worcester boiler E9 fault
- Worcester Bosch E9
- Worcester E9
What it means
Samsung UK gives the same text for E9 and 11E: low water level detected. It suggests three checks, the height of the drain hose compared with the base of the washer, the end of the hose not clogged and no water leak, and if there is no sign of water, switching the power off for one minute before trying again. This explanation comes from Samsung's UK page, as there is no separate Samsung Spain article for this code. The code alone does not show that the level sensor or any other part has failed.
Warnings and stop conditions
- Mediumeditorial warning
If there is water on the floor next to the washer, unplug it before stepping on or drying the area, and keep the inlet tap closed until a technician has checked it.
Evidence: What do the codes on my washing machine mean?
Symptoms and causes
Probable causes · in order
- Drain hose positioned too lowCommon
Samsung asks you to check that the drain hose is not lower than the base of the washer; positioned like that, the machine may not hold the water level it expects.
Evidence: What do the codes on my washing machine mean?
- Clogged end of the drain hosePossible
Samsung's second check is that the end of the drain hose is not blocked, for example by debris or because it has been squashed.
Evidence: What do the codes on my washing machine mean?
- Water leakPossible
A leak means the incoming water does not stay in the tub, and Samsung includes looking for water around the washer among the checks for this code.
Evidence: What do the codes on my washing machine mean?
- One off electronic or sensor faultLess common
With no water outside and the hose in order, Samsung suggests cutting the power for a minute; if E9 returns after that, the level sensor check is a job for the technician.
Evidence: What do the codes on my washing machine mean?
Virtual technician
Does E9 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
What do the codes on my washing machine mean?
Samsung · 2026 · official_doc
Was this entry useful?