- Appliances
- Washing machines
nD
Samsung nD on a washing machine: water is not draining
Risk level
Medium
Proceed carefully and stop if the check is unclear.
Urgency
High
Quick answer
The washer detects that water is not draining at the right speed, or at all. Let the water cool if the programme was hot, check the drain hose and clean the pump filter.
Safety first
Stop and check this first
- Do not remove the rear screw that holds the drain hose against the washer; if the holder is missing, Samsung says service is required.
- Water can be very hot after programmes such as Sanitize: wait for it to cool before opening the filter.
Safe checks you can perform
- Water cooled and washer off
- Drain hose
- Drain pump filter
- Test cycle
Leave these tasks to a qualified professional
- Do not attempt this professional task: Check the drain pump
- Do not attempt this professional task: Look for internal blockages
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Check the drain pump
What they doThe technician measures the pump with a multimeter and checks whether it receives power when the control calls for draining.
They must show youthe measured value against the manufacturer's specification.
In writingthe result and the part replaced.
Look for internal blockages
What they doThe technician inspects the internal section between the drum and the pump for small items or objects.
They must show youthe object removed or the cleared area.
In writingthe work done and a drain test.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Water cooled and washer off
- Who:
- you.
- How:
- if you just ran a hot-water programme, wait about one hour; then switch the washer off and check that it is level.
- Result that matters:
- working without risk of burns and with the appliance sitting firmly.
- If the washer rocks:
- level it as the manual shows, because a washer that is not level may not drain properly.
- If it is level:
- check the drain hose.
- Evidence to keep:
- none.
Evidence: Samsung USA washer no-drain guide
Drain hose
- Who:
- you.
- How:
- follow the hose to the drain: no kinks, crushing or damage, no airtight connection, and secured so it cannot slip further in; if you can, disconnect and rinse it.
- Result that matters:
- that water can flow out freely.
- If it had a kink or blockage:
- correct it and run a cycle.
- If it is fine:
- clean the pump filter.
- Evidence to keep:
- photo of the hose and where it enters the drain.
Evidence: Samsung USA washer no-drain guide · Samsung España qué hacer si tu lavadora no centrifuga
Drain pump filter
- Who:
- you, with the washer off and unplugged.
- How:
- place a tray and a towel, drain the water through the emergency tube, unscrew the filter, remove lint, coins or fabric and close it firmly again.
- Result that matters:
- a clean, firmly closed filter.
- If it had debris:
- a likely cause; run a cycle.
- If it was clean:
- start a test cycle.
- Evidence to keep:
- photo of what came out of the filter.
Evidence: Samsung USA washer no-drain guide · Samsung España qué hacer si tu lavadora no centrifuga · Samsung España cómo desaguar tu lavadora en caso de emergencia
Test cycle
- Who:
- you.
- How:
- switch the washer on and start a cycle; it should drain at the beginning.
- Result that matters:
- whether the water drains.
- If it drains without the code:
- the hose or the filter was the problem.
- If it does not drain:
- request service.
- Evidence to keep:
- video of the panel with the code if it returns.
Evidence: Samsung USA washer no-drain guide
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Appliances
- Brand
- Samsung
- Product type
- Washing machines
Known code variants
- Error nD Samsung
- nd
- nD lavadora Samsung
- Samsung nD code
- Samsung washer nD
What it means
Samsung groups nd with 5E, SE, 5C, SC and 1 5C as a no-drain error: water is not leaving the washer at the right speed, or at all. Its guide says incorrect drain hose installation is the most common reason and service is rarely required. The hose, the pump filter (front loaders), the pump and its control are involved. The code does not say which of them failed: if it still does not drain with hose and filter correct, Samsung asks you to request service.
Warnings and stop conditions
- Mediumsource verified
Do not remove the rear screw that holds the drain hose against the washer; if the holder is missing, Samsung says service is required.
Evidence: Samsung USA washer no-drain guide
- Mediumsource verified
Water can be very hot after programmes such as Sanitize: wait for it to cool before opening the filter.
Evidence: Samsung USA washer no-drain guide
Symptoms and causes
Probable causes · in order
- Drain hose incorrectly installedCommon
Samsung gives it as the most common cause: kinked, pushed too far into the drain, airtight or at the wrong height.
Evidence: Samsung USA washer no-drain guide
- Blocked pump filterCommon
Front loaders only. You see it when you open the filter: lint, coins or fabric.
Evidence: Samsung USA washer no-drain guide · Samsung España cómo desaguar tu lavadora en caso de emergencia
- Pump or its controlPossible
If hose and filter are fine and it still does not drain, service is needed to separate the pump from its control.
Evidence: Samsung USA washer no-drain guide
Virtual technician
Does nD still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Samsung USA washer no-drain guide
Samsung · 2026 · official_doc
- 2
Samsung España qué hacer si tu lavadora no centrifuga
Samsung · 2026 · official_doc
- 3
Samsung España cómo desaguar tu lavadora en caso de emergencia
Samsung · 2022 · official_doc
Was this entry useful?