- Printers
- Inkjet printer
1303
Canon PIXMA TS8300 code 1303: paper is jammed while feeding from the cassette
Evidence linked to this decision
View source: Canon PIXMA TS8300 support code 1303Risk level
Medium
Proceed carefully and stop if the check is unclear.
Urgency
Medium
Quick answer
1303 means paper is jammed while feeding from the cassette. Match the exact TS8300-series model, stop the job and follow Canon's documented branch once.
Safety first
Safe checks you can perform
- Preserve the exact failure branch
- Clear the cassette path in order
Leave these tasks to a qualified professional
- Do not attempt this professional task: Measured Canon service handoff for 1303
What a technician must be able to justify
A technician is coming
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Measured Canon service handoff for 1303
What they doProvide the exact model, serial number, 1303 message, job stage and the result of “Clear the cassette path in order”. Ask the technician to reproduce the branch “paper is jammed while feeding from the cassette” against the exact service information and record the failed observation or measurement before quoting a part.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Preserve the exact failure branch
Photograph 1303, the full touch-screen message and the exact TS8300 model. Note the paper source, active job and whether the code appeared before movement, during feed or after printing. The code narrows the branch to “paper is jammed while feeding from the cassette”; it does not identify a replacement part.
Evidence: Canon PIXMA TS8300 support code 1303
Clear the cassette path in order
Check the output slot and inside first. Store the output tray/support, pull out the cassette and remove jammed paper slowly with both hands; otherwise use Canon's rear-cover procedure. Reload the cassette correctly, select OK and reprint the page. If 1303 returns after this attempt, stop and use the official Canon reference below. Do not repeat the procedure.
Evidence: Canon PIXMA TS8300 support code 1303
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Virtual technician
Does 1303 still appear after these checks?
This guided flow uses the exact code and your answers to choose a test, an expected result and the next branch.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Canon
- Product type
- Inkjet printer
Known code variants
- Canon 1303
- Canon TS8300 1303
- code support PIXMA 1303
- codice supporto PIXMA 1303
- código asistencia PIXMA 1303
- PIXMA support code 1303
- PIXMA Supportcode 1303
What it means
Canon's official TS8300-series manual says support code 1303 means paper is jammed while feeding from the cassette. This applies to the documented TS8320, TS8340, TS8350/51/52, TS8360, TS8370 and TS8390/91/92 family, not every Canon printer.
Symptoms and causes
Probable causes · in order
- What usually triggers this codeCommon
Paper may be skewed at the cassette feed slot or a torn fragment may remain in the output, inside or rear path.
Evidence: Canon PIXMA TS8300 support code 1303
- 1303 persists after the documented actionPossible
If 1303 returns once the visible condition has been corrected, the safe external branch is exhausted. The recurrence proves only that the documented action did not resolve this branch; the display alone cannot select or confirm an internal component.
Evidence: Canon PIXMA TS8300 support code 1303
Sources and technical references
- 1
Canon PIXMA TS8300 support code 1303
Canon PIXMA Manuals · 2019 · official_doc
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