- Printers
- Inkjet printer
1304
Canon PIXMA TS8300 code 1304: paper is jammed during automatic duplex printing
Evidence linked to this decision
View source: Canon PIXMA TS8300 support code 1304Risk level
Medium
Proceed carefully and stop if the check is unclear.
Urgency
Medium
Quick answer
1304 means paper is jammed during automatic duplex printing. Match the exact TS8300-series model, stop the job and follow Canon's documented branch once.
Safety first
Safe checks you can perform
- Preserve the exact failure branch
- Clear the automatic duplex path
Leave these tasks to a qualified professional
- Do not attempt this professional task: Measured Canon service handoff for 1304
What a technician must be able to justify
A technician is coming
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Measured Canon service handoff for 1304
What they doProvide the exact model, serial number, 1304 message, job stage and the result of “Clear the automatic duplex path”. Ask the technician to reproduce the branch “paper is jammed during automatic duplex printing” against the exact service information and record the failed observation or measurement before quoting a part.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Preserve the exact failure branch
Photograph 1304, the full touch-screen message and the exact TS8300 model. Note the paper source, active job and whether the code appeared before movement, during feed or after printing. The code narrows the branch to “paper is jammed during automatic duplex printing”; it does not identify a replacement part.
Evidence: Canon PIXMA TS8300 support code 1304
Clear the automatic duplex path
Locate the sheet at the output, inside, cassette feed or rear cover and use the matching Canon removal route. Pull slowly with both hands, load suitable flat paper, select OK and reprint the affected page. If 1304 returns after this attempt, stop and use the official Canon reference below. Do not repeat the procedure.
Evidence: Canon PIXMA TS8300 support code 1304
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Virtual technician
Does 1304 still appear after these checks?
This guided flow uses the exact code and your answers to choose a test, an expected result and the next branch.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Canon
- Product type
- Inkjet printer
Known code variants
- Canon 1304
- Canon TS8300 1304
- code support PIXMA 1304
- codice supporto PIXMA 1304
- código asistencia PIXMA 1304
- PIXMA support code 1304
- PIXMA Supportcode 1304
What it means
Canon's official TS8300-series manual says support code 1304 means paper is jammed during automatic duplex printing. This applies to the documented TS8320, TS8340, TS8350/51/52, TS8360, TS8370 and TS8390/91/92 family, not every Canon printer.
Symptoms and causes
Probable causes · in order
- What usually triggers this codeCommon
Curled or unsuitable paper can fail while the duplex path reverses the sheet.
Evidence: Canon PIXMA TS8300 support code 1304
- 1304 persists after the documented actionPossible
If 1304 returns once the visible condition has been corrected, the safe external branch is exhausted. The recurrence proves only that the documented action did not resolve this branch; the display alone cannot select or confirm an internal component.
Evidence: Canon PIXMA TS8300 support code 1304
Sources and technical references
- 1
Canon PIXMA TS8300 support code 1304
Canon PIXMA Manuals · 2019 · official_doc
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