- Printers
- Inkjet printer
1310
Canon PIXMA TS8300 code 1310: the loaded paper size may not support automatic duplex printing
Evidence linked to this decision
View source: Canon PIXMA TS8300 support code 1310Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
1310 means the loaded paper size may not support automatic duplex printing. Match the exact TS8300-series model, stop the job and follow Canon's documented branch once.
Safety first
Safe checks you can perform
- Preserve the exact failure branch
- Compare the duplex request with the loaded sheet
Leave these tasks to a qualified professional
- Do not attempt this professional task: Measured Canon service handoff for 1310
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Measured Canon service handoff for 1310
What they doProvide the exact model, serial number, 1310 message, job stage and the result of “Compare the duplex request with the loaded sheet”. Ask the technician to reproduce the branch “the loaded paper size may not support automatic duplex printing” against the exact service information and record the failed observation or measurement before quoting a part.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Preserve the exact failure branch
Photograph 1310, the full touch-screen message and the exact TS8300 model. Note the paper source, active job and whether the code appeared before movement, during feed or after printing. The code narrows the branch to “the loaded paper size may not support automatic duplex printing”; it does not identify a replacement part.
Evidence: Canon PIXMA TS8300 support code 1310
Compare the duplex request with the loaded sheet
Check both the print setting and the paper actually loaded. Automatic duplex in this branch supports A4, Letter, A5 and B5. Select OK to eject the current sheet, then correct the size or switch to manual simplex/duplex. The reverse of the ejected sheet was not printed, so reprint that page deliberately. If 1310 returns after this attempt, stop and use the official Canon reference below. Do not repeat the procedure.
Evidence: Canon PIXMA TS8300 support code 1310
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Virtual technician
Does 1310 still appear after these checks?
This guided flow uses the exact code and your answers to choose a test, an expected result and the next branch.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Canon
- Product type
- Inkjet printer
Known code variants
- Canon 1310
- Canon TS8300 1310
- code support PIXMA 1310
- codice supporto PIXMA 1310
- código asistencia PIXMA 1310
- PIXMA support code 1310
- PIXMA Supportcode 1310
What it means
Canon's official TS8300-series manual says support code 1310 means the loaded paper size may not support automatic duplex printing. This applies to the documented TS8320, TS8340, TS8350/51/52, TS8360, TS8370 and TS8390/91/92 family, not every Canon printer.
Symptoms and causes
Probable causes · in order
- What usually triggers this codeCommon
The job may request automatic duplex on a size outside A4, Letter, A5 or B5, or the driver and loaded paper may disagree.
Evidence: Canon PIXMA TS8300 support code 1310
- 1310 persists after the documented actionPossible
If 1310 returns once the visible condition has been corrected, the safe external branch is exhausted. The recurrence proves only that the documented action did not resolve this branch; the display alone cannot select or confirm an internal component.
Evidence: Canon PIXMA TS8300 support code 1310
Sources and technical references
- 1
Canon PIXMA TS8300 support code 1310
Canon PIXMA Manuals · 2019 · official_doc
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