- Printers
- Inkjet printer
1314
Canon Printer Code 1314: Duplex Jam Inside the Rear Cover
Risk level
Low
Usually safe to check without specialist tools.
Urgency
High
Quick answer
Support code 1314 on Canon MAXIFY MB5100 series printers means paper jammed inside the rear cover during automatic duplex printing. Slide the rear cover to the left to open it, pull the paper out slowly, slide the cover right until the arrows align, and tap OK.
Safety first
Stop and check this first
- Do not turn off the printer while it is sending or receiving a fax, and never unplug the power cord when turning it off, or all faxes stored in printer memory will be deleted.
- If you must turn the printer off to clear a jam during printing, press the Stop button first, and never touch the parts inside the printer while pulling out the paper.
Safe checks you can perform
- Slide the rear cover to the left and open it
- Pull the paper out slowly or use the output tray / power cycle aids
- Close the rear cover to align the arrows and tap OK
Leave these tasks to a qualified professional
- Do not attempt this professional task: Repair at the nearest Canon service center
- Do not attempt this professional task: Replace the rear cover if its sliding latch is damaged
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Repair at the nearest Canon service center
What they doIf removing the sheet, cycling power, and sliding the rear cover closed until the arrow marks align does not resolve support code 1314, contact your nearest Canon service center for repair.
They must show youa multi-page automatic duplex job printed cleanly without jamming inside the rear cover.
In writingthe duplex turnaround or sensor part repaired and the Canon service order number.
Replace the rear cover if its sliding latch is damaged
What they doIf the rear cover does not stay locked when slid to the right to align the arrow marks, arrange a replacement rear cover through Canon.
They must show youthe rear cover locking securely with the upward and downward arrow marks aligned.
In writingthe replacement rear cover part reference for your MAXIFY MB5100 series printer.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Slide the rear cover to the left and open it
- Who:
- you, turning the printer so the rear side faces you.
- How:
- turn the printer around, remove any protective material still attached to the rear cover, then slide the rear cover to the left and pull it open.
- Result that matters:
- exposing the jammed sheet inside the rear duplex turnaround path.
- If you can see the jammed paper inside:
- proceed to pull it out slowly without touching internal parts.
- If protective material was still attached:
- remove it completely before clearing the paper.
- Evidence to keep:
- a photo of the rear cover area before pulling the sheet.
Evidence: Canon MAXIFY MB5100 series support code 1314
Pull the paper out slowly or use the output tray / power cycle aids
- Who:
- you, keeping your hands off internal printer components.
- How:
- pull the jammed paper out slowly; if you cannot remove it directly, pull out the paper output tray to make removal easier, or turn the printer off (after pressing Stop if printing) and back on so the paper may be ejected automatically.
- Result that matters:
- removing the entire sheet intact from the rear cover area.
- If the jammed duplex page comes out intact:
- proceed to close and slide-lock the rear cover.
- If the paper tears inside or will not eject:
- do not touch internal parts and contact Canon service.
- Evidence to keep:
- checking the removed sheet to confirm no torn corners remain inside.
Evidence: Canon MAXIFY MB5100 series support code 1314
Close the rear cover to align the arrows and tap OK
- Who:
- you, latching the rear cover and checking the paper stack.
- How:
- close the rear cover slowly and slide it to the right until the upward arrow mark on the rear cover aligns with the downward arrow mark on the printer; reload suitable paper with the guides aligned to both edges and tap OK on the touch screen.
- Result that matters:
- clearing support code 1314 and resuming operation.
- If you were printing duplex or 2-on-1 / 4-on-1 layouts:
- cancel the resumed job and print again from the beginning so page order is not scrambled or skipped.
- If support code 1314 stays on screen after latching the rear cover:
- request a repair from Canon.
- Evidence to keep:
- a photo showing the two arrow marks aligned on the rear cover.
Evidence: Canon MAXIFY MB5100 series support code 1314
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Canon
- Product type
- Inkjet printer
Known code variants
- atasco dentro de la cubierta trasera Canon
- Canon 1314
- Canon MB5100 1314
- Canon MB5150 1314
- Canon support code 1314
- código 1314 Canon
- código de asistencia 1314
- MAXIFY 1314
- MAXIFY error 1314
- Paper jammed inside rear cover Canon
What it means
On the Canon MAXIFY MB5100 series (such as MB5120, MB5140, MB5150, and MB5155), support code 1314 indicates that a sheet jammed inside the rear cover turnaround path during automatic two-sided (duplex) printing or copying. On this office inkjet series, the rear cover unlocks by sliding it to the left and latches when slid back to the right until the arrow marks meet. Other Canon families use different duplex jam codes, and this alert alone never proves a broken duplex transport unit or roller.
Warnings and stop conditions
- Mediumsource verified
Do not turn off the printer while it is sending or receiving a fax, and never unplug the power cord when turning it off, or all faxes stored in printer memory will be deleted.
Evidence: Canon MAXIFY MB5100 series support code 1314
- Mediumsource verified
If you must turn the printer off to clear a jam during printing, press the Stop button first, and never touch the parts inside the printer while pulling out the paper.
Evidence: Canon MAXIFY MB5100 series support code 1314
Symptoms and causes
Probable causes · in order
- Sheet jammed inside the rear cover during automatic duplexingCommon
Paper stalled or skewed inside the rear cover turnaround path while the printer was reversing the sheet for automatic two-sided printing.
Evidence: Canon MAXIFY MB5100 series support code 1314
- Protective material on the rear cover left in placePossible
Factory protective material on the rear cover remained attached when automatic duplex printing was started.
Evidence: Canon MAXIFY MB5100 series support code 1314
- Unsuitable paper or unaligned cassette paper guidesPossible
Paper guides were not aligned with both edges of the paper stack, or media unsuitable for automatic two-sided printing was loaded.
Evidence: Canon MAXIFY MB5100 series support code 1314
Virtual technician
Does 1314 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Canon MAXIFY MB5100 series support code 1314
Canon PIXMA Manuals · 2016 · official_doc
- 2
Código de asistencia 1314 de Canon MAXIFY MB5100 series
Manuales de Canon PIXMA · 2016 · official_doc
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