- Printers
- Inkjet printer
1369
Canon Printer Code 1369: Insufficient Ink for Head Cleaning
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
Support code 1369 on refillable Canon printers such as the MAXIFY GX7000 series means there is not enough ink to run print head cleaning. Tap OK, refill every ink tank past the single dot above the lower limit line, and restart the cleaning cycle.
Safety first
Stop and check this first
- Never squeeze the sides of the ink bottle or shake it while refilling; ink flow stops automatically at the upper limit line and squeezing can force ink to spill.
- Hold the scanning unit / cover with your hand and lower it gently past the stay stop so it does not drop and pinch your fingers.
Safe checks you can perform
- Check the single dot mark across all four ink tank windows
- Refill each low tank above the single dot mark
- Close the scanning unit gently and rerun cleaning
Leave these tasks to a qualified professional
- Do not attempt this professional task: Canon service check if code 1369 persists with full tanks
- Do not attempt this professional task: Canon support if print quality remains poor after refilling
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Canon service check if code 1369 persists with full tanks
What they doIf all four ink tanks are filled to the upper limit line above the single dot and the printer still refuses to clean with support code 1369, contact Canon service.
They must show youa head cleaning cycle running from the touch screen without triggering code 1369.
In writingthe ink detection component inspected or replaced and the service reference number.
Canon support if print quality remains poor after refilling
What they doIf refilling the ink tanks and running the recommended cleaning cycles still leaves missing lines on the nozzle check pattern, consult Canon support.
They must show youa clean nozzle check pattern across all four ink channels.
In writingthe print head assessment and warranty status for the repair.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Check the single dot mark across all four ink tank windows
- Who:
- you, looking straight at the front ink windows with the printer on a flat surface.
- How:
- tap OK on the touch screen to dismiss support code 1369 and inspect all four ink tank windows (BK, C, M, and Y) to see which tank sits below the single dot above the lower limit line.
- Result that matters:
- identifying every ink tank that needs refilling before head cleaning can run.
- If one or more tanks sit below the single dot:
- get the matching Canon ink bottles ready.
- If all four tanks already stand above the single dot near the upper limit line:
- check the tank caps and retry cleaning.
- Evidence to keep:
- a front photo of the four ink tank windows.
Evidence: Canon MAXIFY GX7000 series support code 1369 · Refilling Ink Tanks (Canon MAXIFY GX7000 series)
Refill each low tank above the single dot mark
- Who:
- you, with the printer turned on.
- How:
- open the scanning unit / cover until it locks, flip open the tank cap for the low color, insert the bottle nozzle straight into the keyed slot without squeezing the sides, and let ink flow above the single dot up to the upper limit line.
- Result that matters:
- restoring enough ink in every tank to run print head cleaning safely.
- If ink reaches the upper limit line and stops automatically:
- pull the bottle straight up and close the tank cap firmly.
- If ink does not flow in:
- confirm the bottle color matches the tank slot and reseat the nozzle upright.
- Evidence to keep:
- the ink bottle codes used and the refilled tank level.
Evidence: Canon MAXIFY GX7000 series support code 1369 · Refilling Ink Tanks (Canon MAXIFY GX7000 series)
Close the scanning unit gently and rerun cleaning
- Who:
- you, once all tank caps are sealed.
- How:
- verify that every tank cap is pressed down tight, lift the scanning unit / cover slightly and lower it gently by hand, then start the print head cleaning cycle again.
- Result that matters:
- the printer running the cleaning cycle without displaying support code 1369.
- If cleaning runs to completion:
- print a nozzle check pattern to verify print quality.
- If support code 1369 still appears with all four tanks filled to the upper limit line:
- contact Canon support.
- Evidence to keep:
- the nozzle check pattern printed after cleaning.
Evidence: Canon MAXIFY GX7000 series support code 1369 · Refilling Ink Tanks (Canon MAXIFY GX7000 series)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Canon
- Product type
- Inkjet printer
Known code variants
- Canon 1369
- Canon GX7000 1369
- Canon GX7050 1369
- Canon support code 1369
- código 1369 Canon
- código de asistencia 1369
- Insufficient ink to perform cleaning Canon
- MAXIFY 1369
- MAXIFY error 1369
- no hay suficiente tinta para realizar la limpieza Canon
What it means
On the Canon MAXIFY GX7000 series (and comparable refillable tank models), support code 1369 appears when you start a print head cleaning or deep cleaning cycle while one or more ink tanks lack the required ink reserve. Because head cleaning draws ink to purge the nozzles, Canon requires the liquid level in every tank window to stand above the single dot etched just above the lower limit line. Cartridge-based Canon models use different ink warnings, and this code alone never indicates a defective print head or purge pump.
Warnings and stop conditions
- Lowsource verified
Never squeeze the sides of the ink bottle or shake it while refilling; ink flow stops automatically at the upper limit line and squeezing can force ink to spill.
Evidence: Refilling Ink Tanks (Canon MAXIFY GX7000 series)
- Mediumsource verified
Hold the scanning unit / cover with your hand and lower it gently past the stay stop so it does not drop and pinch your fingers.
Evidence: Refilling Ink Tanks (Canon MAXIFY GX7000 series)
Symptoms and causes
Probable causes · in order
- Ink level is below the single dot in one or more tanksCommon
One or more ink tanks (black BK or color C, M, Y) have dropped below the single dot mark located above the lower limit line on the front window.
Evidence: Canon MAXIFY GX7000 series support code 1369
- Head cleaning started before topping up low ink tanksPossible
A print head cleaning operation was requested while at least one ink tank lacked the reserve needed to complete the purge safely.
Evidence: Canon MAXIFY GX7000 series support code 1369 · Refilling Ink Tanks (Canon MAXIFY GX7000 series)
Virtual technician
Does 1369 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Canon MAXIFY GX7000 series support code 1369
Canon PIXMA Manuals · 2021 · official_doc
- 2
Código de asistencia 1369 de Canon MAXIFY GX7000 series
Manuales de Canon PIXMA · 2021 · official_doc
- 3
Refilling Ink Tanks (Canon MAXIFY GX7000 series)
Canon PIXMA Manuals · 2021 · official_doc
- 4
Rellenado de los depósitos de tinta (Canon MAXIFY GX7000 series)
Manuales de Canon PIXMA · 2021 · official_doc
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