- Printers
- Inkjet printer
1410
Canon 1410 on inkjet printer: ink tank cannot be recognised
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
Support code 1410 on your Canon PIXMA means the printer cannot recognise the ink tank whose colour appears on the touch screen. Take it out, put it back until it clicks and, if the code stays, replace it with a new ink tank.
Safety first
Stop and check this first
- Do not hold or move the print head holder by hand while it is travelling and do not touch the metal parts inside the printer.
- If the cover stays open for more than 10 minutes the print head holder moves to the right: close it and open it again before carrying on.
- Do not refit used tanks as replacements: Canon warns they can clog the nozzles and stop the printer reporting ink levels properly.
Safe checks you can perform
- Reseat the tank of the indicated colour
- Check position, tape and orange cap
- Replace the tank with a new one
Leave these tasks to a qualified professional
- Do not attempt this professional task: Inspection at a Canon service centre
- Do not attempt this professional task: Ask Canon about a new tank that is not recognised
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Inspection at a Canon service centre
What they doIf 1410 keeps appearing with a new tank that is correctly prepared and clicked into its own position, an authorised Canon service centre checks the printer and the print head holder.
They must show youthe test with the new tank and a printed page after the repair.
In writingwhich parts were replaced and the reason, whether the warranty covered it, and the Canon case number.
Ask Canon about a new tank that is not recognised
What they doIf the unrecognised tank is new and genuine, Canon support can assess whether the problem lies in that particular tank.
They must show youthe tank part number and batch and the installation steps you followed.
In writingtheir answer about the tank, whether it will be exchanged and the enquiry number.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Reseat the tank of the indicated colour
- Who:
- you, with the PIXMA switched on.
- How:
- open the scanning unit or cover and wait for the print head holder to stop; press the tab of the tank shown on the screen, lift it out, then insert it at an angle and push down on the top until it clicks.
- Result that matters:
- the touch screen no longer showing 1410 once the cover is closed.
- If it clears after the click:
- the tank was only badly seated.
- If the code returns:
- check where the tank sits and how it was prepared.
- Evidence to keep:
- photo of the screen with the highlighted colour before you touch anything.
Evidence: Canon PIXMA TS8300 support code 1410 · Replacing Ink Tanks (Canon PIXMA TS8300)
Check position, tape and orange cap
- Who:
- you.
- How:
- compare each tank colour with the label on the print head holder and make sure the problem tank has no orange tape, film or protective cap left on it; do not touch the metal parts inside.
- Result that matters:
- ruling out a tank that is clicked in but placed or prepared wrongly.
- If you find leftover tape or a colour in the wrong slot:
- correct it and close the cover.
- If nothing is out of place:
- try a new tank of that colour.
- Evidence to keep:
- note of the affected colour and a photo of the holder with the tanks fitted.
Evidence: Replacing Ink Tanks (Canon PIXMA TS8300)
Replace the tank with a new one
- Who:
- you, following the replacement procedure in the manual.
- How:
- fit a new tank of the same colour, removing the orange tape and film completely and lifting the orange cap off gently without squeezing the sides; Canon asks you to use a new tank for replacement, not a used one.
- Result that matters:
- knowing whether the message came from the previous tank.
- If the new tank is recognised:
- the old one caused the message.
- If a new tank is not recognised either:
- ask the Canon service centre to check the printer.
- Evidence to keep:
- box or part number of the new tank and the date you fitted it.
Evidence: Canon PIXMA TS8300 support code 1410 · Replacing Ink Tanks (Canon PIXMA TS8300)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Canon
- Product type
- Inkjet printer
Known code variants
- Canon 1410
- Canon depósito de tinta no se reconoce 1410
- Canon ink tank cannot be recognized 1410
- Canon support code 1410
- Canon TS8300 1410
- Canon TS8350 1410
- código 1410 Canon
- código de asistencia 1410
- PIXMA 1410
- PIXMA error 1410
What it means
In the PIXMA TS8300 manual, Canon links support code 1410 to an ink tank the printer cannot recognise, and the touch screen shows its colour. While ink errors are present the printer cannot print or scan. Canon first suggests removing and reinstalling that tank, pressing it until it clicks into place, and only if that fails, replacing it. Seeing 1410 is not enough to call the tank or the print head broken: often the tank is simply badly seated or not fully prepared.
Warnings and stop conditions
- Mediumsource verified
Do not hold or move the print head holder by hand while it is travelling and do not touch the metal parts inside the printer.
Evidence: Replacing Ink Tanks (Canon PIXMA TS8300)
- Lowsource verified
If the cover stays open for more than 10 minutes the print head holder moves to the right: close it and open it again before carrying on.
Evidence: Replacing Ink Tanks (Canon PIXMA TS8300)
- Lowsource verified
Do not refit used tanks as replacements: Canon warns they can clog the nozzles and stop the printer reporting ink levels properly.
Evidence: Replacing Ink Tanks (Canon PIXMA TS8300)
Symptoms and causes
Probable causes · in order
- Ink tank not fully clicked inCommon
Canon asks you to press the tank of the indicated colour until it clicks into place; a tank left half seated is not recognised by the printer.
Evidence: Canon PIXMA TS8300 support code 1410 · Replacing Ink Tanks (Canon PIXMA TS8300)
- Tank fitted in the wrong positionPossible
The manual warns that you cannot print if a tank sits in a position other than the one shown by the label on the print head holder.
Evidence: Replacing Ink Tanks (Canon PIXMA TS8300)
- Orange tape or film left onPossible
Canon says to remove the orange tape and the protective film completely; tape left over the Y-shaped air hole can stop the printer printing properly.
Evidence: Replacing Ink Tanks (Canon PIXMA TS8300)
- A problem with the tank itselfPossible
If reinstalling does not clear the message, Canon tells you to replace that ink tank, which points at the tank rather than the printer as the first suspect.
Evidence: Canon PIXMA TS8300 support code 1410
Virtual technician
Does 1410 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Sustitución de los depósitos de tinta (Canon PIXMA TS8300)
Manuales de Canon PIXMA · 2019 · official_doc
- 2
Canon PIXMA TS8300 support code 1410
Canon PIXMA Manuals · 2019 · official_doc
- 3
Código de asistencia 1410 de Canon PIXMA TS8300
Manuales de Canon PIXMA · 2019 · official_doc
- 4
Replacing Ink Tanks (Canon PIXMA TS8300)
Canon PIXMA Manuals · 2019 · official_doc
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