- Printers
- Inkjet printer
1689
Canon PIXMA TS8300 support code 1689: empty ink tank installed
Evidence linked to this decision
View source: Canon PIXMA TS8300 support code 1689Risk level
Medium
Proceed carefully and stop if the check is unclear.
Urgency
Medium
Quick answer
Support code 1689 on a Canon PIXMA TS8300 series printer means an ink tank that was previously empty has been installed and an ink out condition was detected. Check which ink tank is flagged on the touch screen, replace it with a new ink tank, and close the scanning unit / cover.
Safety first
Stop and check this first
- Never continue printing under the ink out condition without monitoring output; Canon warns that printing under the ink out condition may damage the printer and that disabling remaining ink level detection by touching Stop for at least 5 seconds is memorized.
- Do not touch the metallic parts or other parts inside the printer, and do not hold the print head holder to stop or move it forcibly while replacing ink tanks.
Safe checks you can perform
- Check the touch screen message to identify which ink tank triggered 1689
- Replace the flagged empty ink tank one by one with a new ink tank
- Decide whether to use the 5-second Stop override and verify white tank display
Leave these tasks to a qualified professional
- Do not attempt this professional task: Request a replacement or refund from the consumable seller if a new tank triggers 1689
- Do not attempt this professional task: Have authorised Canon service inspect ink tank recognition if 1689 persists with a new genuine tank
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Request a replacement or refund from the consumable seller if a new tank triggers 1689
What they doIf a newly purchased ink tank immediately reports as an ink tank that was once empty (code 1689), present the packaging and touch screen photo to the consumable supplier for a replacement tank.
They must show youthe support code 1689 message appearing immediately upon installing that specific ink tank.
In writingthe lot or receipt reference for the returned ink tank and confirmation of the replacement unit provided.
Have authorised Canon service inspect ink tank recognition if 1689 persists with a new genuine tank
What they doIf support code 1689 remains on the touch screen after installing a brand-new genuine Canon ink tank in the correct label position and closing the scanning unit / cover, contact authorised Canon service to test the print head holder tank sensor.
They must show youa test on the printer with a known-good genuine ink tank demonstrating whether the print head holder recognizes the tank.
In writingthe support code 1689 diagnosis, the color slot tested, and any part replaced on the print head holder.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Check the touch screen message to identify which ink tank triggered 1689
- Who:
- You can check the touch screen directly on the powered-on Canon PIXMA TS8300 series printer.
- How:
- Read the support code 1689 screen to see which color ink tank is flagged, and check whether that tank was previously removed empty or refilled.
- Result that matters:
- Which color position is indicated and whether the installed ink tank is a used, refilled, or brand-new package.
- If the flagged position holds a previously emptied or refilled ink tank, that confirms the exact condition described by Canon for support code 1689.
- If the flagged ink tank is a brand-new genuine tank just unpacked, that points to a seating or label-position mismatch or a tank recognition fault.
- Evidence to keep:
- Take a photo of the touch screen showing 1689 and note the flagged ink color and tank condition.
Evidence: Canon PIXMA TS8300 support code 1689 · Replacing Ink Tanks (Canon PIXMA TS8300)
Replace the flagged empty ink tank one by one with a new ink tank
- Who:
- You can perform this replacement on the printer without tools.
- How:
- With the printer turned on, open the scanning unit / cover, wait until the print head holder stops completely at the replacement position, push tab (A) on the empty ink tank to remove it, remove the orange tape (B), protective film (C), and orange protective cap (E) from a new ink tank without blocking the Y-shape air hole (D), press it in until it snaps firmly into place matching the label, and gently close the scanning unit / cover.
- Result that matters:
- Whether support code 1689 clears after the scanning unit / cover is closed and automatic print head cleaning finishes.
- If code 1689 disappears and the touch screen shows a normal ink level, that confirms the old empty ink tank was the sole cause.
- If support code 1689 returns immediately with a brand-new genuine ink tank snapped into the matching label slot, that rules out a depleted tank and isolates the issue to the print head holder contact or ink tank chip.
- Evidence to keep:
- Keep the package details of the new ink tank and a photo of the touch screen ink status after closing the cover.
Evidence: Canon PIXMA TS8300 support code 1689 · Replacing Ink Tanks (Canon PIXMA TS8300)
Decide whether to use the 5-second Stop override and verify white tank display
- Who:
- You (the printer owner), only if you accept Canon's warning that printing in the ink out condition may damage the printer.
- How:
- If you choose not to replace the tank immediately and accept full responsibility, touch Stop on the printer for at least 5 seconds and release it, then check the current estimated ink level screen.
- Result that matters:
- Whether the printer memorizes the disabled detection state and displays the ink tank in white on the touch screen.
- If the ink tank appears in white on the touch screen and the job proceeds, that confirms remaining ink level detection is now disabled and memorized for that tank.
- If print results become faint or white streaks appear after overriding detection, that indicates the ink has physically run out and you must stop printing immediately to avoid damaging the printer.
- Evidence to keep:
- Record the date and color for which you held Stop for at least 5 seconds so you know level detection is disabled.
Evidence: Canon PIXMA TS8300 support code 1689 · Replacing Ink Tanks (Canon PIXMA TS8300)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Virtual technician
Does 1689 still appear after these checks?
This guided flow uses the exact code and your answers to choose a test, an expected result and the next branch.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Canon
- Product type
- Inkjet printer
Known code variants
- Canon 1689
- Canon TS8300 1689
- code support PIXMA 1689
- codice supporto PIXMA 1689
- código asistencia PIXMA 1689
- PIXMA support code 1689
- PIXMA Supportcode 1689
What it means
In the Canon PIXMA TS8300 series manual, support code 1689 indicates that the printer ink level monitoring system detected an ink out condition from an ink tank that was once empty. While this state is active, the printer stops printing and scanning to protect the printhead assembly from running dry. Canon allows disabling the function for detecting the remaining ink level by holding Stop on the printer for at least 5 seconds, which memorizes the override and displays that ink tank in white on the touch screen. Code 1689 alone does not prove a defective printhead or internal hardware failure.
Warnings and stop conditions
- Mediumsource verified
Never continue printing under the ink out condition without monitoring output; Canon warns that printing under the ink out condition may damage the printer and that disabling remaining ink level detection by touching Stop for at least 5 seconds is memorized.
Evidence: Canon PIXMA TS8300 support code 1689
- Mediumsource verified
Do not touch the metallic parts or other parts inside the printer, and do not hold the print head holder to stop or move it forcibly while replacing ink tanks.
Evidence: Replacing Ink Tanks (Canon PIXMA TS8300)
Symptoms and causes
Probable causes · in order
- Previously empty or used ink tank installed in the print head holderCommon
Canon states that support code 1689 appears when the printer detects an ink out condition because an ink tank that was once empty has been installed, which can also cause nozzles to clog and prevent proper ink replacement notifications.
Evidence: Canon PIXMA TS8300 support code 1689 · Replacing Ink Tanks (Canon PIXMA TS8300)
- Refilled ink tank installed that still registers as emptyPossible
When a previously empty ink tank is refilled and reinstalled, the printer still recognizes it as an ink tank that was once empty; Canon notes it is not liable for malfunction or trouble caused by using refilled ink tanks.
Evidence: Canon PIXMA TS8300 support code 1689
- Remaining ink level detection disabled and memorized for that tankPossible
If the user previously held Stop for at least 5 seconds to override code 1689, the printer memorizes that remaining ink level detection is disabled and displays that ink tank in white on the touch screen when estimated ink levels are checked.
Evidence: Canon PIXMA TS8300 support code 1689
Sources and technical references
- 1
Canon PIXMA TS8300 support code 1689
Canon PIXMA Manuals · 2019 · official_doc
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