- Printers
- Inkjet printer
1871
Canon PIXMA TS8300 code 1871: the cassette is not inserted
Evidence linked to this decision
View source: Canon PIXMA TS8300 support code 1871Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
1871 means the cassette is not inserted. Match the exact TS8300-series model, stop the job and follow Canon's documented branch once.
Safety first
Safe checks you can perform
- Preserve the exact failure branch
- Confirm loaded cassette and full insertion
Leave these tasks to a qualified professional
- Do not attempt this professional task: Measured Canon service handoff for 1871
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Measured Canon service handoff for 1871
What they doProvide the exact model, serial number, 1871 message, job stage and the result of “Confirm loaded cassette and full insertion”. Ask the technician to reproduce the branch “the cassette is not inserted” against the exact service information and record the failed observation or measurement before quoting a part.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Preserve the exact failure branch
Photograph 1871, the full touch-screen message and the exact TS8300 model. Note the paper source, active job and whether the code appeared before movement, during feed or after printing. The code narrows the branch to “the cassette is not inserted”; it does not identify a replacement part.
Evidence: Canon PIXMA TS8300 support code 1871
Confirm loaded cassette and full insertion
Pull the cassette out once, verify the stack is below its limit and the guides do not bow it, then insert the cassette squarely to its normal stop. Do not force it past resistance. If 1871 remains with the cassette seated, stop: the external insertion branch is ruled out. If 1871 returns after this attempt, stop and use the official Canon reference below. Do not repeat the procedure.
Evidence: Canon PIXMA TS8300 support code 1871
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Virtual technician
Does 1871 still appear after these checks?
This guided flow uses the exact code and your answers to choose a test, an expected result and the next branch.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Canon
- Product type
- Inkjet printer
Known code variants
- Canon 1871
- Canon TS8300 1871
- code support PIXMA 1871
- codice supporto PIXMA 1871
- código asistencia PIXMA 1871
- PIXMA support code 1871
- PIXMA Supportcode 1871
What it means
Canon's official TS8300-series manual says support code 1871 means the cassette is not inserted. This applies to the documented TS8320, TS8340, TS8350/51/52, TS8360, TS8370 and TS8390/91/92 family, not every Canon printer.
Symptoms and causes
Probable causes · in order
- What usually triggers this codeCommon
The cassette may have been removed for loading and not pushed fully back into its operating position.
Evidence: Canon PIXMA TS8300 support code 1871
- 1871 persists after the documented actionPossible
If 1871 returns once the visible condition has been corrected, the safe external branch is exhausted. The recurrence proves only that the documented action did not resolve this branch; the display alone cannot select or confirm an internal component.
Evidence: Canon PIXMA TS8300 support code 1871
Sources and technical references
- 1
Canon PIXMA TS8300 support code 1871
Canon PIXMA Manuals · 2019 · official_doc
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