- Printers
- Inkjet printer
1890
Canon PIXMA TS8300 code 1890: print head shipping tape error
Evidence linked to this decision
View source: Canon PIXMA TS8300 support code 1890Risk level
Medium
Proceed carefully and stop if the check is unclear.
Urgency
Medium
Quick answer
Support code 1890 on a Canon PIXMA TS8300 series printer means protective shipping tape or packing material securing the printhead holder may still be attached. Open the scanning unit / cover, check the printhead holder path, remove any remaining shipping tape, and close the cover gently.
Safety first
Stop and check this first
- Do not hold the printhead holder to stop or move it forcibly, do not touch the printhead holder until it stops completely, and never touch the metallic parts or other parts inside the printer while checking for shipping tape.
- When closing the scanning unit / cover, hold it up once and take it down gently so you do not get your fingers caught, and if you unplug the power cord after turning off the printer, always confirm that the ON lamp is off first.
Safe checks you can perform
- Confirm support code 1890 on the touch screen or computer screen
- Open the scanning unit / cover and remove any shipping tape securing the printhead holder
- Close the scanning unit / cover gently and check whether 1890 clears
Leave these tasks to a qualified professional
- Do not attempt this professional task: Contact Canon support when 1890 persists with all shipping tape removed
- Do not attempt this professional task: Request a bench diagnostic of the printhead holder carriage before paying for parts
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Contact Canon support when 1890 persists with all shipping tape removed
What they doProvide Canon support or an authorised Canon service center with your TS8300 series model, the serial number from System information, and confirmation that 1890 remains after opening the scanning unit / cover and verifying no transportation tape is attached.
They must show youthe inspection of the printhead holder path confirming whether any hidden restraint or carriage obstruction remains.
In writingthe service case number, the printer serial number, and the documented cause of the recurring 1890 alert.
Request a bench diagnostic of the printhead holder carriage before paying for parts
What they doAsk the authorised Canon technician to test the printhead holder movement and carriage sensors on the bench before quoting a printhead, motor, or main board replacement.
They must show youthe mechanical or diagnostic test result isolating the faulty carriage component and an error-free initialization after repair.
In writingthe itemized estimate, the exact Canon part numbers replaced, and the post-repair test verification without code 1890.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Confirm support code 1890 on the touch screen or computer screen
- Who:
- You reading the printer touch screen or computer monitor without opening any housing.
- How:
- Verify that the displayed error number is exactly 1890 with the message Shipping Tape etc. Are Still Attached (1890).
- Result that matters:
- Confirms the alert belongs to the printhead holder transportation restraint branch rather than another 1800-series code.
- If the touch screen or computer screen displays support code 1890, that confirms you should inspect the printhead holder for shipping tape.
- If a different support code such as 1871 or 5100 is shown, that rules out the 1890 shipping tape procedure and points to that specific code guide.
- Evidence to keep:
- Take a clear photo of the touch screen showing support code 1890 and note whether this is the first printer setup.
Evidence: Canon PIXMA TS8300 support code 1890 · List of Support Code for Error (Canon PIXMA TS8300 series)
Open the scanning unit / cover and remove any shipping tape securing the printhead holder
- Who:
- You with clean hands, without using tools or touching metallic parts inside the printer.
- How:
- Open the scanning unit / cover, wait until the printhead holder stops completely without holding or forcing it, check whether transportation tape securing the printhead holder is still attached, and pull any remaining shipping tape off completely.
- Result that matters:
- Frees the printhead holder from factory transport restraints while keeping your hands off internal metallic parts.
- If you find and remove shipping tape or protective material from the printhead holder, that confirms an unpacking restraint caused 1890.
- If no shipping tape or packing restraint is present anywhere on the printhead holder, that rules out leftover packing material and indicates you must not force the carriage.
- Evidence to keep:
- Keep the removed shipping tape and take a photo of the unobstructed printhead holder bay before closing the cover.
Evidence: Canon PIXMA TS8300 support code 1890 · Replacing Ink Tanks (Canon PIXMA TS8300)
Close the scanning unit / cover gently and check whether 1890 clears
- Who:
- You holding the scanning unit / cover from the outside while keeping fingers clear of the hinge.
- How:
- To close the scanning unit / cover, hold it up once and then take it down gently, and observe the touch screen to see if the printer initializes or continues first printer setup.
- Result that matters:
- Tests whether closing the scanning unit / cover after tape removal clears support code 1890 as documented by Canon.
- If support code 1890 disappears after closing the scanning unit / cover, that confirms the printhead holder can now travel freely.
- If support code 1890 reappears even though all shipping tape has been removed, that confirms the user procedure is complete and points to authorised Canon service.
- Evidence to keep:
- Record the printer serial number from System information on the operation panel along with the time and result after closing the cover.
Evidence: Canon PIXMA TS8300 support code 1890 · Replacing Ink Tanks (Canon PIXMA TS8300) · Turning the Printer On and Off (Canon PIXMA TS8300 series) · System information (Canon PIXMA TS8300 series)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Virtual technician
Does 1890 still appear after these checks?
This guided flow uses the exact code and your answers to choose a test, an expected result and the next branch.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Canon
- Product type
- Inkjet printer
Known code variants
- Canon 1890
- Canon TS8300 1890
- code support PIXMA 1890
- codice supporto PIXMA 1890
- código asistencia PIXMA 1890
- PIXMA support code 1890
- PIXMA Supportcode 1890
What it means
In the Canon PIXMA TS8300 series manual, support code 1890 appears on the touch screen and computer screen under the heading Shipping Tape etc. Are Still Attached (1890). The printer controller raises 1890 when the printhead holder cannot complete its carriage travel because the transportation tape securing the printhead holder may still be installed. This support code flags a physical unpacking restraint on the carriage path and by itself does not prove a faulty carriage motor, printhead, or main board.
Warnings and stop conditions
- Highsource verified
Do not hold the printhead holder to stop or move it forcibly, do not touch the printhead holder until it stops completely, and never touch the metallic parts or other parts inside the printer while checking for shipping tape.
Evidence: Replacing Ink Tanks (Canon PIXMA TS8300)
- Mediumsource verified
When closing the scanning unit / cover, hold it up once and take it down gently so you do not get your fingers caught, and if you unplug the power cord after turning off the printer, always confirm that the ON lamp is off first.
Evidence: Replacing Ink Tanks (Canon PIXMA TS8300) · Turning the Printer On and Off (Canon PIXMA TS8300 series)
Symptoms and causes
Probable causes · in order
- Transportation tape still attached to the printhead holder inside the printerConfirmed
Canon's official page for support code 1890 states as the direct cause that tape for securing the printhead holder during transportation may still be attached.
Evidence: Canon PIXMA TS8300 support code 1890
- Protective packing material overlooked during first printer setupCommon
The official 1890 heading groups shipping tape and similar protective material still attached inside the scanning unit / cover, which commonly occurs during initial unpacking and first printer setup.
Evidence: Canon PIXMA TS8300 support code 1890
- Printhead holder travel obstructed after all visible shipping tape is removedPossible
If you open the scanning unit / cover, verify that all transportation tape has been removed, and support code 1890 still reappears after closing the cover, the user-accessible check is exhausted without proving which internal carriage part failed.
Evidence: Canon PIXMA TS8300 support code 1890 · Replacing Ink Tanks (Canon PIXMA TS8300)
Sources and technical references
- 1
Canon PIXMA TS8300 support code 1890
Canon PIXMA Manuals · 2019 · official_doc
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