- Printers
- Inkjet printer
2113
Canon PIXMA TS8300 code 2113: the job settings match neither the rear tray nor cassette paper information
Evidence linked to this decision
View source: Canon PIXMA TS8300 support code 2113Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
2113 means the job settings match neither the rear tray nor cassette paper information. Match the exact TS8300-series model, stop the job and follow Canon's documented branch once.
Safety first
Safe checks you can perform
- Preserve the exact failure branch
- Compare all three records before choosing an action
Leave these tasks to a qualified professional
- Do not attempt this professional task: Measured Canon service handoff for 2113
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Measured Canon service handoff for 2113
What they doProvide the exact model, serial number, 2113 message, job stage and the result of “Compare all three records before choosing an action”. Ask the technician to reproduce the branch “the job settings match neither the rear tray nor cassette paper information” against the exact service information and record the failed observation or measurement before quoting a part.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Preserve the exact failure branch
Photograph 2113, the full touch-screen message and the exact TS8300 model. Note the paper source, active job and whether the code appeared before movement, during feed or after printing. The code narrows the branch to “the job settings match neither the rear tray nor cassette paper information”; it does not identify a replacement part.
Evidence: Canon PIXMA TS8300 support code 2113
Compare all three records before choosing an action
On Next, compare the job request, rear-tray registration and cassette registration. Choose one explicit branch: load/register the requested paper, correct the job and retry, or cancel. Printing with loaded paper uses the job dimensions on different stock and can crop or misplace output; it is a deliberate exception, not the default fix. If 2113 returns after this attempt, stop and use the official Canon reference below. Do not repeat the procedure.
Evidence: Canon PIXMA TS8300 support code 2113
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Virtual technician
Does 2113 still appear after these checks?
This guided flow uses the exact code and your answers to choose a test, an expected result and the next branch.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Canon
- Product type
- Inkjet printer
Known code variants
- Canon 2113
- Canon TS8300 2113
- code support PIXMA 2113
- codice supporto PIXMA 2113
- código asistencia PIXMA 2113
- PIXMA support code 2113
- PIXMA Supportcode 2113
What it means
Canon's official TS8300-series manual says support code 2113 means the job settings match neither the rear tray nor cassette paper information. This applies to the documented TS8320, TS8340, TS8350/51/52, TS8360, TS8370 and TS8390/91/92 family, not every Canon printer.
Symptoms and causes
Probable causes · in order
- What usually triggers this codeCommon
Automatic source selection found that the job's size/type matches neither the registered rear tray nor the cassette.
Evidence: Canon PIXMA TS8300 support code 2113
- 2113 persists after the documented actionPossible
If 2113 returns once the visible condition has been corrected, the safe external branch is exhausted. The recurrence proves only that the documented action did not resolve this branch; the display alone cannot select or confirm an internal component.
Evidence: Canon PIXMA TS8300 support code 2113
Sources and technical references
- 1
Canon PIXMA TS8300 support code 2113
Canon PIXMA Manuals · 2019 · official_doc
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