- Printers
- Inkjet printer
2114
Canon 2114 on an inkjet printer: paper size does not match
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
The paper size set in the printer driver does not match the size registered in the printer. Press Stop, check the rear tray size with the Paper Select button, correct the driver setting and print again.
Safety first
Stop and check this first
- If you disable the mismatch prevention function, the printer prints on whatever paper is in the rear tray without warning, which can waste photo paper or print off the sheet.
Safe checks you can perform
- Cancel and read the registered size
- Driver paper size
- Larger paper or the prevention function
Leave these tasks to a qualified professional
- Do not attempt this professional task: Settings review by Canon support
- Do not attempt this professional task: Driver reinstall check
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Settings review by Canon support
What they doIf 2114 appears with matching sizes in the printer and the driver, Canon support reviews the driver, the registered size and the operation mode settings with you.
They must show youthe settings they checked and a test print.
In writingthe case number and the settings that were changed.
Driver reinstall check
What they doIf the driver keeps sending a size you did not choose, support checks the driver version and its defaults.
They must show youthe driver version and default size after the change.
In writingwhat was changed and the case number.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Cancel and read the registered size
- Who:
- you, no tools.
- How:
- press the printer's Stop button, then use the Paper Select button to see which size is registered for the rear tray.
- Result that matters:
- you know the size the printer expects.
- If it differs from the paper actually loaded:
- register the correct size.
- If it matches the loaded paper:
- go on to the driver setting.
- Evidence to keep:
- note of the registered size and of the paper loaded.
Evidence: Canon PIXMA TS3300 support code 2114
Driver paper size
- Who:
- you, on the computer or phone.
- How:
- open the print settings and set the same paper size and tray as the paper you loaded, then print again.
- Result that matters:
- the job prints without 2114.
- If it prints:
- the mismatch was the cause.
- If 2114 returns with matching sizes:
- go on to the prevention setting.
- Evidence to keep:
- screenshot of the driver settings.
Evidence: Canon PIXMA TS3300 support code 2114
Larger paper or the prevention function
- Who:
- you.
- How:
- if the paper in the rear tray is larger than the driver size, press OK to continue, as Canon allows. Canon also describes how to disable the mismatch prevention in the printer operation mode settings.
- Result that matters:
- you either continue deliberately or keep the protection on.
- If you continue with OK:
- check the printout lands correctly on the sheet.
- If you disable it:
- remember the printer will no longer warn about mismatched paper.
- Evidence to keep:
- note of which option you chose.
Evidence: Canon PIXMA TS3300 support code 2114
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Canon
- Product type
- Inkjet printer
Known code variants
- Canon 2114
- Canon 2114 paper size mismatch
- Canon 2114 tamaño de papel no coincide
- Canon support code 2114
- código 2114 Canon
- PIXMA TS3300 2114
What it means
Canon defines support code 2114 on the PIXMA TS3300 as a mismatch between the paper size in the printer driver and the paper size registered in the printer with its Paper Select button. The printer compares both before printing to avoid printing on the wrong sheet. It is a settings check, not a fault: no part is involved. Canon adds that if the paper in the rear tray is larger than the size in the driver, you can press OK and continue. Check your own series list to confirm the code means the same.
Warnings and stop conditions
- Loweditorial warning
If you disable the mismatch prevention function, the printer prints on whatever paper is in the rear tray without warning, which can waste photo paper or print off the sheet.
Evidence: Canon PIXMA TS3300 support code 2114
Symptoms and causes
Probable causes · in order
- Driver set to a different sizeCommon
The document or application asked for a size, for example Letter or 10x15, that differs from what is registered for the rear tray.
Evidence: Canon PIXMA TS3300 support code 2114
- Tray size not updated after loading new paperCommon
If you loaded a different paper but did not change the size with Paper Select, the printer still expects the old one.
Evidence: Canon PIXMA TS3300 support code 2114
- Larger paper loaded on purposePossible
If the tray paper is larger than the driver size, Canon says you can continue with OK; the message then only confirms the difference.
Evidence: Canon PIXMA TS3300 support code 2114
Virtual technician
Does 2114 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Canon PIXMA TS3300 support code 2114
Canon PIXMA Manuals · 2019 · official_doc
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