- Printers
- Inkjet printer
4102
Canon 4102 on an inkjet printer: media type and size mismatch
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
The media type and paper size you chose are not a valid combination. Press Stop to cancel, correct the media type or paper size in the print settings and print again. With photo paper, use one of the sizes Canon allows.
Safety first
Stop and check this first
- Loading photo paper while the type is set to plain paper, or the other way round, causes this error or a poor print: always set both together.
Safe checks you can perform
- Cancel the job
- Media type against paper size
- Test reprint
Leave these tasks to a qualified professional
- Do not attempt this professional task: Settings and driver review
- Do not attempt this professional task: Print test on the printer
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Settings and driver review
What they doIf 4102 appears with allowed combinations and from several apps, Canon support reviews the driver or app you print from and the printer's paper settings.
They must show youthe type and size combination used and the printed page.
In writingwhich setting or driver was changed.
Print test on the printer
What they doIf Canon support cannot solve it remotely, the service technician tests printing with an allowed combination directly on the printer.
They must show youthe test with allowed paper and settings.
In writingthe result and the cause found.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Cancel the job
- Who:
- you.
- How:
- press the printer's Stop button to cancel the pending print.
- Result that matters:
- the printer is clear of the bad job.
- If it cancels:
- go on to the settings.
- If the job comes back by itself:
- delete it from the computer's print queue too.
- Evidence to keep:
- screenshot of the print dialog with the settings used.
Evidence: Canon PIXMA TS3300 support code 4102
Media type against paper size
- Who:
- you, on the computer or phone.
- How:
- open the print settings and look at media type and size. With Photo Paper Plus Glossy II choose 4 x 6, 5 x 7 or 5 x 5 in; with Glossy Photo Paper choose 4 x 6 in. If you print on plain paper, set the type to plain paper.
- Result that matters:
- a combination Canon allows.
- If it was wrong:
- correct it and reprint.
- If it was already valid and 4102 shows:
- check the loaded paper matches what you chose.
- Evidence to keep:
- screenshot of the corrected settings.
Evidence: Canon PIXMA TS3300 support code 4102
Test reprint
- Who:
- you.
- How:
- print a single page again with the corrected settings.
- Result that matters:
- it prints without 4102.
- If it prints:
- the error was in the settings.
- If it returns with an allowed combination:
- try another app and, if it persists, contact Canon service.
- Evidence to keep:
- note of the app, type and size used in each attempt.
Evidence: Canon PIXMA TS3300 support code 4102
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Canon
- Product type
- Inkjet printer
Known code variants
- Canon 4102
- Canon media type paper size 4102
- Canon support code 4102
- Canon tipo de papel tamaño 4102
- código 4102 Canon
- PIXMA 4102
What it means
Canon defines PIXMA TS3300 support code 4102 as media type and paper size not set correctly. The printer checks that the combination chosen on the computer or phone is possible: with Photo Paper Plus Glossy II it accepts 4 x 6 in (10 x 15 cm), 5 x 7 in (13 x 18 cm) or square 5 x 5 in (13 x 13 cm), and with Glossy Photo Paper only 4 x 6 in (10 x 15 cm). It is a settings error, not a machine fault, and is fixed in the print dialog. Confirm the allowed combinations in your own series list.
Warnings and stop conditions
- Loweditorial warning
Loading photo paper while the type is set to plain paper, or the other way round, causes this error or a poor print: always set both together.
Evidence: Canon PIXMA TS3300 support code 4102
Symptoms and causes
Probable causes · in order
- Photo paper with a size it does not allowCommon
Canon limits sizes for each photo paper type. This fits if you chose, for example, Glossy Photo Paper with A4.
Evidence: Canon PIXMA TS3300 support code 4102
- Media type chosen by mistakePossible
If the app keeps the paper type from an earlier job, the combination with the current size may be invalid. Checking the setting shows it.
Evidence: Canon PIXMA TS3300 support code 4102
Virtual technician
Does 4102 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Canon PIXMA TS3300 support code 4102
Canon PIXMA Manuals · 2019 · official_doc
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