- Printers
- Inkjet printer
5011
Canon 5011 on an inkjet printer: printer error
Risk level
Medium
Proceed carefully and stop if the check is unclear.
Urgency
Medium
Quick answer
The printer has logged an internal error. Canon says to turn it off, unplug it, plug it in again and turn it on. If that does not solve it, contact its service center to request a repair.
Safety first
Stop and check this first
- Do not open the casing to look for the cause: with 5011, Canon only gives the restart as a user step and refers you to service if it persists.
Safe checks you can perform
- Turned off and unplugged
- Plugged in and turned on again
- Test print
Leave these tasks to a qualified professional
- Do not attempt this professional task: Diagnosis by Canon service
- Do not attempt this professional task: Warranty review
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Diagnosis by Canon service
What they doThe Canon service center opens the printer and locates which system causes the error.
They must show youthe test that locates the fault against Canon's specification.
In writingpart replaced, part number, reason and a working test without 5011.
Warranty review
What they doCanon service checks warranty before repair.
They must show youthe warranty status.
In writingwhether the repair is covered and its cost.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Turned off and unplugged
- Who:
- you.
- How:
- turn the printer off and unplug the cord from the outlet, as Canon says.
- Result that matters:
- power is completely cut.
- If the printer does not turn off with the button:
- unplug it directly.
- If you notice a burning smell or strange noises:
- do not plug it in again and contact service.
- Evidence to keep:
- photo of the code before turning off.
Evidence: Canon PIXMA TS3300 support code 5011
Plugged in and turned on again
- Who:
- you.
- How:
- plug the printer in again and turn it on.
- Result that matters:
- start-up without 5011.
- If it starts with no code:
- try printing.
- If 5011 returns:
- contact the Canon service center.
- Evidence to keep:
- note the date and time of the restart.
Evidence: Canon PIXMA TS3300 support code 5011
Test print
- Who:
- you.
- How:
- print a simple page after the restart.
- Result that matters:
- a complete print.
- If it prints:
- note whether 5011 returns in the next uses.
- If 5011 reappears while printing:
- stop using it and contact service.
- Evidence to keep:
- the printed page or when the code appears.
Evidence: Canon PIXMA TS3300 support code 5011
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Canon
- Product type
- Inkjet printer
Known code variants
- Canon 5011
- Canon printer error 5011
- Canon support code 5011
- código 5011 Canon
- error de impresora 5011 Canon
- PIXMA 5011
What it means
In the PIXMA TS3300 manual, Canon describes 5011 only as a printer error that has occurred. The user step is to turn off, unplug, plug in again and turn on; if that does not solve it, Canon refers you to its service center. Canon does not say which system causes it, so the code points to no part. What matters is whether it returns after the unplugged restart. The same number can mean something else on other models.
Warnings and stop conditions
- Mediumeditorial warning
Do not open the casing to look for the cause: with 5011, Canon only gives the restart as a user step and refers you to service if it persists.
Evidence: Canon PIXMA TS3300 support code 5011
Symptoms and causes
Probable causes · in order
- One-off error that clears on unpluggingPossible
You can tell because after unplugging and turning it on again the printer works without 5011.
Evidence: Canon PIXMA TS3300 support code 5011
- Fault that needs Canon servicePossible
Suspected if 5011 returns after the restart. Canon gives no origin.
Evidence: Canon PIXMA TS3300 support code 5011
Virtual technician
Does 5011 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Canon PIXMA TS3300 support code 5011
Canon PIXMA Manuals · 2019 · official_doc
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