- TVs
- Smart TV
User agreements download error
LG user agreements download error on Smart TV
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
Your LG TV cannot download the legal user agreements during initial setup or when installing an app. LG Spain blames the internet provider DNS settings in most cases: share internet from your phone to get past that step.
Safety first
Stop and check this first
- Accept the agreements only from the TV menu and on networks you trust; do not install non-LG software to skip this step.
Safe checks you can perform
- When the message appears
- Share internet from your phone
- Back to the home network
Leave these tasks to a qualified professional
- Do not attempt this professional task: Internet provider
- Do not attempt this professional task: LG support
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Internet provider
What they doReviews the DNS settings of its router or network if the TV cannot download the agreements on your connection.
They must show youwhich DNS servers your connection uses.
In writingthe ticket number and the change made, if any.
LG support
What they doReviews the TV if the agreements will not download even over the phone hotspot.
They must show youthe diagnostics applied to your model.
In writingthe case number and the fix.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
When the message appears
- Who:
- you.
- How:
- note whether the warning appears when accepting the agreements in initial setup or when installing an app, and on which network.
- Result that matters:
- that it matches the step of accepting the legal agreements.
- If it appears at that step:
- confirms the case LG describes.
- If it appears at another time:
- rule out this page and check the TV network connection.
- Evidence to keep:
- a photo of the message and the network name.
Evidence: Error al Descargar Acuerdos de Usuario
Share internet from your phone
- Who:
- you.
- How:
- turn on the Wi-Fi hotspot on your phone and connect the TV to that network to accept the agreements.
- Result that matters:
- the texts loading so you can accept them.
- If they load:
- confirms the problem is on your provider network; then go back to your Wi-Fi.
- If they still do not load:
- rules out the provider DNS; contact LG support.
- Evidence to keep:
- a screenshot of the completed step.
Evidence: Error al Descargar Acuerdos de Usuario
Back to the home network
- Who:
- you.
- How:
- after accepting the agreements, reconnect the TV to your Wi-Fi and use an app.
- Result that matters:
- the TV working normally on your network.
- If it works:
- confirms what LG says; the problem only affected that step.
- If it fails again:
- points to a wider network issue; talk to your provider.
- Evidence to keep:
- the result of the test on your network.
Evidence: Error al Descargar Acuerdos de Usuario
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- TVs
- Brand
- LG
- Product type
- Smart TV
Known code variants
- Error al descargar acuerdos de usuario
- LG acuerdos de usuario
- LG user agreements cannot be downloaded
- LG webOS user agreement error
- No se pueden descargar los acuerdos de usuario
What it means
LG Spain describes that, with some internet providers, when accepting the legal user agreements, a step in the TV initial setup or when installing an app, the screen tries to load the texts and after a few moments says they cannot be downloaded (wording translated from LG Spain). According to LG, in most cases the cause is the provider DNS configuration, the part of the network that resolves server addresses. Once past that step, the TV works normally.
Warnings and stop conditions
- Loweditorial warning
Accept the agreements only from the TV menu and on networks you trust; do not install non-LG software to skip this step.
Evidence: Error al Descargar Acuerdos de Usuario
Symptoms and causes
Probable causes · in order
- Internet provider DNSCommon
The failure appears on the home network of certain providers and clears when the TV is connected to another network, such as a phone.
Evidence: Error al Descargar Acuerdos de Usuario
- One-off failure loading the textsLess common
If the message does not repeat when retrying on the same network, it was a failed load with no lasting cause.
Evidence: Error al Descargar Acuerdos de Usuario
Virtual technician
Does User agreements download error still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Error al Descargar Acuerdos de Usuario
LG · 2026 · official_doc
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