Independent technical reference
Movistar
13 published entries
ErrorBase is not affiliated with Movistar. The logo and colour only help you recognise the brand. Technical information separated from official support routes.
Equipment covered
Documented codes
Fibre routers 7
INTERNET-APAGADOMovistar Internet light off on HGU router: no connectionLow· NetworksINTERNET-AZUL-INTERMITENTEMovistar INTERNET-AZUL-INTERMITENTE on HGU router: connectingLow· NetworksINTERNET-ROJO-FIJOMovistar INTERNET-ROJO-FIJO on fibre router: Internet registration failureLow· NetworksINTERNET-ROJO-INTERMITENTEMovistar INTERNET-ROJO-INTERMITENTE on fibre router: fibre signal below thresholdLow· NetworksTELEFONO-ROJO-FIJOMovistar phone light solid red on HGU router: calls not workingLow· NetworksTELEFONO-ROJO-INTERMITENTEMovistar TELEFONO-ROJO-INTERMITENTE on fibre router: phone registration failureLow· NetworksWIFI-APAGADOMovistar WiFi light off on HGU router: wireless switched offLow· Networks
TV set-top boxes 6
ASISTENTE-DE-CONEXIONMovistar ASISTENTE-DE-CONEXION on UHD decoder: WiFi+ setupLow· TVsHDCP 2.2Movistar HDCP 2.2 on UHD decoder: 4K HDMI signal problemLow· TVsIMAGEN-PIXELADAMovistar IMAGEN-PIXELADA on TV decoder: picture cuts or pixelsLow· TVsLUZ-ROJA-FIJAMovistar LUZ-ROJA-FIJA on TV decoder: black screen or standbyLow· TVsMANDO-LUZ-ROJAMovistar MANDO-LUZ-ROJA on UHD decoder: remote red indicatorLow· TVsPANTALLA-VERDEMovistar PANTALLA-VERDE on UHD decoder: green screen on HDMILow· TVs

