- Printers
- Laser printer
016-910
Xerox 016-910: held job requests a resource the device cannot supply
Evidence linked to this decision
View source: Xerox fault 016-910 and 016-911 required resource supportRisk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
On the supported VersaLink context, 016-910 is a held-job resource mismatch: requested paper or staples are not installed or ready. Compare job attributes with the physical tray/finisher configuration; change exactly one side to match, then resubmit once.
Safety first
Stop and check this first
- Do not buy paper, staples, a tray or a finisher until the held job's exact requested resource is compared with the installed configuration.
Safe checks you can perform
- Capture evidence before clearing it
- Make job and device agree once
Leave these tasks to a qualified professional
- Do not attempt this professional task: Escalate the configuration mismatch, not a guessed tray part
What a technician must be able to justify
A technician is coming
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Escalate the configuration mismatch, not a guessed tray part
What they doGive the administrator the held-job attributes, physical tray/finisher inventory, queue/driver and result after one exact match. Ask them to verify installed-option reporting and device software before approving hardware.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Capture evidence before clearing it
Save the held-job details: paper size, type, colour, selected tray, staple/finishing request, queue name and exact VersaLink model/options.
Evidence: Xerox 016-910 and 016-911 - required resource not ready
Make job and device agree once
Either load the exact supported paper/user-replaceable staples or change the job to a resource that is already installed and Ready. Resubmit once and observe whether 016-910 clears.
Use only labelled user-accessible supplies; do not reach into a moving finisher or bypass interlocks.
Evidence: Xerox 016-910 and 016-911 - required resource not ready
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Virtual technician
Does 016-910 still appear after these checks?
This guided flow uses the exact code and your answers to choose a test, an expected result and the next branch.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Xerox
- Product type
- Laser printer
Known code variants
- angehaltener Auftrag 016-910
- lavoro trattenuto 016-910
- recurso no preparado Xerox
- Ressource nicht bereit
- ressource non prête
- risorsa non pronta
- tâche suspendue 016-910
- trabajo retenido 016-910
- Xerox 016-910
- Xerox 016910
- Xerox required resource not ready
What it means
The code does not prove a tray sensor, finisher or controller failure. If the job requests an uninstalled option, the file/driver configuration is the failing branch; only persistence after exact resource matching justifies configuration or service escalation.
Warnings and stop conditions
- Mediumeditorial warning
Do not buy paper, staples, a tray or a finisher until the held job's exact requested resource is compared with the installed configuration.
Evidence: Xerox 016-910 and 016-911 - required resource not ready
Symptoms and causes
Probable causes · in order
- Requested paper or finishing resource is not readyConfirmed
The held job can request size, type, colour, tray or staples that the configured device cannot currently provide.
Evidence: Xerox 016-910 and 016-911 - required resource not ready
- Driver or queue advertises the wrong installed optionsPossible
If the physical resource is present but jobs still request an unavailable configuration, administrator-side option mapping becomes the next branch.
Evidence: Xerox 016-910 and 016-911 - required resource not ready
Sources and technical references
- 1
Xerox fault 016-910 and 016-911 required resource support
Xerox · official_doc
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