- Printers
- Laser printer
03-410
Xerox 03-410 on laser printer: check the paper in Tray 1
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
Xerox B215 code 03-410 asks you to check the paper in Tray 1: what is loaded does not match what the job expects. Check the loading and guides, set the tray size and type on the panel and choose the same paper in the application and print driver.
Safety first
Stop and check this first
- Print driver settings override the panel: fixing only the tray is not enough if the computer keeps asking for another size.
- Changing tray settings through CentreWare Internet Services needs the administrator account; the initial password is the serial number and you should change it.
Safe checks you can perform
- Check how Tray 1 is loaded
- Set size and type on the panel
- Match application and driver
Leave these tasks to a qualified professional
- Do not attempt this professional task: Xerox support for the B215
- Do not attempt this professional task: Xerox authorised technical check
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Xerox support for the B215
What they doIf 03-410 stays with the tray loaded properly and the same settings on panel, application and driver, Xerox support goes through the device configuration with you.
They must show youthe configuration report with the tray settings and the code shown.
In writingthe case number and the cause they identify.
Xerox authorised technical check
What they doIf support rules out the settings, a Xerox authorised technician checks the electronics, since the 03 prefix includes main board errors.
They must show youa test print from Tray 1 after the work.
In writingthe part replaced, if any, and the warranty status.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Check how Tray 1 is loaded
- Who:
- you.
- How:
- pull out Tray 1, check the paper is the size you want, sits under the fill line and that the guides touch the stack without bending it; push the tray fully back in.
- Result that matters:
- ruling out a different paper in the tray or a badly seated stack.
- If there was another size or the stack was skewed:
- fix it and send the job again.
- If the paper is correct:
- check the tray settings on the panel.
- Evidence to keep:
- photo of the loaded paper and of the pack label showing its size.
Evidence: Xerox B215 Multifunction Printer User Guide - Paper Jams · Xerox B215 - Fault Code 03-410: Check the Paper in Tray 1 Message
Set size and type on the panel
- Who:
- you.
- How:
- on the panel press Home, touch Device and then Paper Trays, open Tray 1 and choose under Paper Size and Paper Type the same paper you loaded.
- Result that matters:
- Tray 1 declaring exactly the paper it holds.
- If the message clears when you print again:
- the tray had another size or type stored.
- If it persists:
- check the size requested by the application and driver.
- Evidence to keep:
- photo of the screen showing the Tray 1 size and type.
Evidence: Xerox B215 - Configure Paper Tray Settings (Paper Size and Type)
Match application and driver
- Who:
- you, from the computer.
- How:
- in Windows open Print, go to Printer Properties or Preferences, Paper tab, and choose the correct Size and Type; on a Mac use the Media and Quality option. Also check the page size of the document.
- Result that matters:
- the job requesting the same paper that is in Tray 1.
- If with matching settings it prints without the message:
- the difference was on the computer.
- If the message comes back with everything matched:
- contact Xerox support.
- Evidence to keep:
- screenshot of the driver Paper tab.
Evidence: Xerox B215 - Fault Code 03-410: Check the Paper in Tray 1 Message · Xerox B215 - Modify the Paper Size and Type Setting in the Print Driver
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Xerox
- Product type
- Laser printer
Known code variants
- Xerox 03-410
- Xerox 03410
- Xerox B215 03-410
- Xerox B215 papel bandeja 1 no coincide
- Xerox B215 Tray 1 paper mismatch
- Xerox check the paper in Tray 1
- Xerox comprobar el papel en la bandeja 1
- Xerox discrepancia de papel 03-410
- Xerox paper mismatch 03-410
What it means
Xerox links 03-410 to the message Check the Paper in Tray 1. In its B215 fault code table, the 03 prefix covers paper mismatch and main board errors. In practice the printer compares the size and type set for Tray 1 with what the job requests, and driver settings take priority over the control panel. This message alone does not prove a fault; usually it comes down to mismatched settings or careless loading.
Warnings and stop conditions
- Lowsource verified
Print driver settings override the panel: fixing only the tray is not enough if the computer keeps asking for another size.
Evidence: Xerox B215 - Configure Paper Tray Settings (Paper Size and Type)
- Lowsource verified
Changing tray settings through CentreWare Internet Services needs the administrator account; the initial password is the serial number and you should change it.
Evidence: Xerox B215 - Configure Paper Tray Settings (Paper Size and Type)
Symptoms and causes
Probable causes · in order
- Tray 1 set for a different paperCommon
After loading paper you must set its size and type on the panel; if the tray still holds the values of the previous paper, the B215 spots the difference and warns you.
Evidence: Xerox B215 - Fault Code 03-410: Check the Paper in Tray 1 Message · Xerox B215 - Configure Paper Tray Settings (Paper Size and Type)
- Wrong size in the application or driverCommon
Xerox asks for the correct size in the application and the same size and type in the print driver, because those settings override the panel.
Evidence: Xerox B215 - Fault Code 03-410: Check the Paper in Tray 1 Message · Xerox B215 - Configure Paper Tray Settings (Paper Size and Type) · Xerox B215 - Modify the Paper Size and Type Setting in the Print Driver
- Paper placed badly in the trayPossible
The article for this code starts by making sure Tray 1 is loaded properly; badly adjusted guides also cause misfeeds.
Evidence: Xerox B215 Multifunction Printer User Guide - Paper Jams · Xerox B215 - Fault Code 03-410: Check the Paper in Tray 1 Message
- Main board faultLess common
The Xerox table puts main board errors under the same 03 prefix, so a message that will not clear with everything set correctly deserves a technical check.
Evidence: Xerox B215 - Fault Code Information
Virtual technician
Does 03-410 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Xerox B215 Multifunction Printer User Guide - Paper Jams
Xerox · 2020 · official_doc
- 2
Xerox B215 - Fault Code Information
Xerox Support · 2020 · official_doc
- 3
Xerox B215 - Información de código de error
Asistencia Xerox · 2020 · official_doc
- 4
Xerox B215 - Fault Code 03-410: Check the Paper in Tray 1 Message
Xerox Support · 2019 · official_doc
- 5
Xerox B215 - Error 03-410: Mensaje Comprobar el papel en la bandeja 1
Asistencia Xerox · 2019 · official_doc
- 6
Xerox B215 - Configure Paper Tray Settings (Paper Size and Type)
Xerox Support · 2019 · official_doc
- 7
Xerox B215 - Configurar las opciones de bandeja de papel (Tamaño y tipo de papel)
Asistencia Xerox · 2019 · official_doc
- 8
Xerox B215 - Modify the Paper Size and Type Setting in the Print Driver
Xerox Support · 2019 · official_doc
- 9
Xerox B215 - Modificar la opción de tamaño y tipo de papel en el controlador de impresión
Asistencia Xerox · 2019 · official_doc
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