- Printers
- Laser printer
08-500
Xerox 08-500 on laser printer: paper jam in the exit area
Risk level
Medium
Proceed carefully and stop if the check is unclear.
Urgency
Medium
Quick answer
Xerox B215 code 08-500 warns of paper jammed in the exit area. Open the rear cover, lower the baffle with the green latches and ease the sheet out; printing resumes by itself once the cover is closed. Careful: the fuser in that area gets very hot.
Safety first
Stop and check this first
- The fuser area inside the rear cover becomes very hot in use: never touch the labelled areas on or near the heat roller.
- Xerox says not to clear jams with tools or instruments, as they can damage the printer permanently; do not remove covers fastened with screws either.
Safe checks you can perform
- Clear the rear exit area
- Sheet wrapped around the heat roller
- Check paper and settings
- Keep the rear cover out of duplex jobs
Leave these tasks to a qualified professional
- Do not attempt this professional task: Case with Xerox support
- Do not attempt this professional task: Service technician for the fuser
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Case with Xerox support
What they doIf 08-500 continues after clearing the exit area and fixing paper and settings, Xerox technical support reviews the case for your B215.
They must show youthe printer configuration report and the error history if they check it.
In writingthe case number, the diagnosis and whether the B215 is still under warranty.
Service technician for the fuser
What they doIf a sheet wrapped around the heat roller will not come out after 30 minutes of cooling, or the error persists, a Xerox authorised service technician handles the fuser.
They must show youthe condition of the heat roller and a test page printed after the repair.
In writingthe parts replaced, the reason and the cost or warranty cover.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Clear the rear exit area
- Who:
- you.
- How:
- open the rear cover, press down and pull out the green latches with the baffle, remove any paper you see slowly so it does not tear, and pull the baffle up until the latches click; close the cover.
- Result that matters:
- printing resuming by itself when the rear cover closes.
- If the message clears and the job prints:
- the jam was only in that area.
- If 08-500 remains:
- check the loaded paper and the settings before trying again.
- Evidence to keep:
- photo of the 08-500 message and note of whether the sheet came out whole.
Evidence: Xerox B215 - Fault Code 08-500: Jam in the Device Message (Jam in Exit Area) · Xerox B215 - Clear a Paper Jam From the Duplex and Rear Exit Areas
Sheet wrapped around the heat roller
- Who:
- you, without tools.
- How:
- if paper is wrapped around the fuser heat roller, do not pull it: power the printer off at once, wait 30 minutes for the fuser to cool and only then try to remove it by hand.
- Result that matters:
- getting the sheet out without burns or roller damage.
- If it comes out after cooling:
- close up, power on and test with a single page.
- If it will not come out or the error returns:
- call a Xerox service representative, as the guide asks.
- Evidence to keep:
- time of power off and photos of the area before touching it.
Evidence: Xerox B215 Multifunction Printer User Guide - Paper Jams
Check paper and settings
- Who:
- you.
- How:
- use only supported, clean, dry paper, fan it before loading, stay under the fill line, adjust the guides and pick the same type and size on the panel and in the print driver.
- Result that matters:
- removing the jam causes Xerox lists in the B215 user guide.
- If 08-500 stops appearing:
- the paper or the settings were the source.
- If it repeats with correct paper:
- open a case with Xerox support.
- Evidence to keep:
- paper type, weight and size and a screenshot of the driver settings.
Evidence: Xerox B215 - Clear a Paper Jam From the Duplex and Rear Exit Areas · Xerox B215 Multifunction Printer User Guide - Paper Jams
Keep the rear cover out of duplex jobs
- Who:
- you.
- How:
- if you print envelopes or special media through the rear output, keep the cover open only for one sided jobs and do not open or close it while the printer is printing.
- Result that matters:
- avoiding the jams the guide links to duplex printing with that cover open.
- If 08-500 only came with two sided jobs:
- close the cover before sending them.
- If it also appears on one sided jobs:
- go back over the paper and its settings.
- Evidence to keep:
- which jobs fail, one sided or two sided.
Evidence: Xerox B215 Multifunction Printer User Guide - Paper Jams
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Xerox
- Product type
- Laser printer
Known code variants
- Xerox 08-500
- Xerox 08500
- Xerox atasco en el área de salida
- Xerox atasco en el dispositivo 08-500
- Xerox B215 08-500
- Xerox B215 atasco salida trasera
- Xerox B215 rear exit jam
- Xerox jam in exit area
- Xerox jam in the device 08-500
What it means
Xerox ties 08-500 to the message Jam in the Device (Jam in Exit Area) and points to clearing the duplex and rear exit areas. This is the last stretch of the paper path, next to the fuser, which the B215 user guide says becomes very hot in use. The first causes Xerox names are unsupported paper, wrong paper settings, incorrect loading and humidity or poor storage. The code on its own does not show that any part has failed.
Warnings and stop conditions
- Highsource verified
The fuser area inside the rear cover becomes very hot in use: never touch the labelled areas on or near the heat roller.
Evidence: Xerox B215 Multifunction Printer User Guide - Paper Jams
- Mediumsource verified
Xerox says not to clear jams with tools or instruments, as they can damage the printer permanently; do not remove covers fastened with screws either.
Evidence: Xerox B215 Multifunction Printer User Guide - Paper Jams
Symptoms and causes
Probable causes · in order
- Unsupported paper or mediaCommon
Xerox lists unsupported paper or media as the top reason for exit jams on the B215; polyester coated inkjet paper is one it tells you to avoid.
Evidence: Xerox B215 - Clear a Paper Jam From the Duplex and Rear Exit Areas · Xerox B215 Multifunction Printer User Guide - Paper Jams
- Wrong paper settingsCommon
An incorrect paper type or size in the tray or print driver is among the jam causes Xerox lists for this printer.
Evidence: Xerox B215 - Clear a Paper Jam From the Duplex and Rear Exit Areas · Xerox B215 Multifunction Printer User Guide - Paper Jams
- Paper loaded badly or loose guidesPossible
Loading the tray wrongly or not adjusting the paper edge guides makes the sheet travel skewed and stop at the rear exit.
Evidence: Xerox B215 - Clear a Paper Jam From the Duplex and Rear Exit Areas · Xerox B215 Multifunction Printer User Guide - Paper Jams
- Humidity or badly stored paperPossible
Xerox mentions humidity and paper condition; damp, curled or creased paper tends to jam as it passes the fuser.
Evidence: Xerox B215 - Clear a Paper Jam From the Duplex and Rear Exit Areas · Xerox B215 Multifunction Printer User Guide - Paper Jams
- Duplex printing with the rear cover openPossible
The B215 guide explains that duplex printing with the rear cover open causes jams, since that output only works for one sided jobs.
Evidence: Xerox B215 Multifunction Printer User Guide - Paper Jams
Virtual technician
Does 08-500 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Xerox B215 - Fault Code 08-500: Jam in the Device Message (Jam in Exit Area)
Xerox Support · 2019 · official_doc
- 2
Xerox B215 - Código de error 08-500: Mensaje Atasco en el dispositivo (Atasco en el área de salida)
Asistencia Xerox · 2019 · official_doc
- 3
Xerox B215 - Clear a Paper Jam From the Duplex and Rear Exit Areas
Xerox Support · 2019 · official_doc
- 4
Xerox B215 - Despejar un atasco de papel en las áreas de impresión a doble cara y salida trasera
Asistencia Xerox · 2019 · official_doc
- 5
Xerox B215 Multifunction Printer User Guide - Paper Jams
Xerox · 2020 · official_doc
- 6
Equipo multifunción Xerox B215 Guía del usuario - Atascos de papel
Xerox · 2020 · official_doc
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