- Printers
- Laser printer
202.15
Xerox 202.15 on laser printer: jam when the output bin is full
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
Xerox 202.15 appears during two-sided jobs when the output bin is already full and the stacked pages are dragged back into the printer. Empty the output bin, clear any paper from the exit and the duplex unit, and from now on do not let the bin fill up.
Safety first
Stop and check this first
- Xerox's guide warns the inside of the printer might be hot: let it cool before opening the rear door and the fuser access door.
- These printers give no warning when the output bin fills and keep printing; on long two-sided jobs, take the printed pages away every so often.
Safe checks you can perform
- Empty the standard output tray
- Check the duplex unit
- Open the rear door with the fuser cool
- Check the duplex unit size setting
Leave these tasks to a qualified professional
- Do not attempt this professional task: Paper trapped by the fuser
- Do not attempt this professional task: Contact Xerox Support
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Paper trapped by the fuser
What they doIf paper stays in the fuser area and does not come out with the guide steps, let Xerox service remove it instead of forcing it.
They must show youthe extracted scraps and a page printed without a jam.
In writingthe work done and whether it affects the warranty.
Contact Xerox Support
What they doIf 202.15 or 202.05 keeps appearing although you empty the output bin in time, Xerox says to contact its Support team for additional assistance.
They must show youthe fault code history from the control panel and a two-sided test print after the visit.
In writingthe cause found, any parts replaced, warranty status and the case number.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Empty the standard output tray
- Who:
- you.
- How:
- lift the whole stack off the standard output tray and, if a jammed sheet is sticking out, ease it out and make sure no scraps remain.
- Result that matters:
- a clear exit so pages are no longer dragged back inside.
- If the tray was full:
- that is the cause Xerox describes for 202.15.
- If the tray was nearly empty:
- check the duplex unit and the rear door.
- Evidence to keep:
- photo of the stack in the tray and of the message.
Evidence: Xerox B225 B235 B230 - Fault Code 202.15: Paper Jam Issues when the Output Bin Is Full · Xerox B230 Printer User Guide - Clearing Jams
Check the duplex unit
- Who:
- you.
- How:
- first touch an exposed metal part of the frame to discharge static, pull out the duplex unit, remove the jammed paper and insert the unit again.
- Result that matters:
- clearing sheets left in the second side path.
- If there was paper in the duplex unit:
- with the unit clear and the bin empty the job should resume.
- If nothing is there:
- move on to the rear door.
- Evidence to keep:
- note of where the paper was and whether it came out whole.
Evidence: Xerox B230 Printer User Guide - Clearing Jams
Open the rear door with the fuser cool
- Who:
- you, after letting the printer cool down.
- How:
- open the rear door, wait for the area to cool, open the fuser access door, remove the jammed paper leaving no fragments, then close the fuser access door and the rear door.
- Result that matters:
- freeing the exit without burning yourself on the fuser.
- If the paper comes out and the message clears:
- print again with an empty output bin.
- If the paper tears and scraps are out of reach:
- use no tools and ask Xerox for support.
- Evidence to keep:
- photo of the removed scraps.
Evidence: Xerox B230 Printer User Guide - Clearing Jams
Check the duplex unit size setting
- Who:
- you.
- How:
- look at the paper size setting on the duplex unit: it must be A4 for two-sided A4 printing and Letter for letter, legal, Oficio or folio; also confirm size and type under Settings > Paper > Tray Configuration.
- Result that matters:
- the duplex unit working with the same sheet size as the tray.
- If the setting did not match:
- correct it and rerun the two-sided job.
- If everything matches and 202.15 returns with an empty bin:
- contact Xerox Support.
- Evidence to keep:
- photo of the duplex unit setting and the tray configuration.
Evidence: Xerox B230 Printer User Guide - Clearing Jams
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Xerox
- Product type
- Laser printer
Known code variants
- Xerox 202.05 atasco salida
- Xerox 202.05 exit jam
- Xerox 202.15
- Xerox 20215
- Xerox atasco bandeja de salida llena
- Xerox atasco doble cara bandeja de salida
- Xerox B225 202.15
- Xerox B230 202.15
- Xerox B235 202.15
- Xerox duplex jam full output tray
- Xerox paper jam output bin full
What it means
Xerox explains fault code 202.15 in a support article for the B225, B235 and B230: during duplex printing, if the output bin is already full, the stacked pages get dragged back inside when the sheet enters the re-drive area to print its second side. The article also mentions 202.05, a non-duplex case where the paper can no longer leave the bin and may crumple. These printers have no output bin full sensor. The code does not prove a part has failed, and other Xerox models may use different codes.
Warnings and stop conditions
- Highsource verified
Xerox's guide warns the inside of the printer might be hot: let it cool before opening the rear door and the fuser access door.
Evidence: Xerox B230 Printer User Guide - Clearing Jams
- Mediumsource verified
These printers give no warning when the output bin fills and keep printing; on long two-sided jobs, take the printed pages away every so often.
Evidence: Xerox B225 B235 B230 - Fault Code 202.15: Paper Jam Issues when the Output Bin Is Full
Symptoms and causes
Probable causes · in order
- Full output bin during a duplex jobCommon
According to Xerox, the stack piled in the output bin is dragged inward when the sheet enters the re-drive area to print the second side.
Evidence: Xerox B225 B235 B230 - Fault Code 202.15: Paper Jam Issues when the Output Bin Is Full
- No sensor to report a full binCommon
The article says these models cannot detect a full output bin, show no alert and keep printing, so the stack grows without anyone noticing.
Evidence: Xerox B225 B235 B230 - Fault Code 202.15: Paper Jam Issues when the Output Bin Is Full
- Exit blocked on single-sided jobsPossible
Xerox links code 202.05 to the same situation without duplex: the stack blocks the exit, the sheet cannot leave and sometimes crumples.
Evidence: Xerox B225 B235 B230 - Fault Code 202.15: Paper Jam Issues when the Output Bin Is Full
- Duplex unit set to another sizePossible
The B230 guide asks for the duplex unit paper size setting to be A4 for two-sided A4 and Letter for letter, legal, Oficio or folio; a mismatched setting encourages jams.
Evidence: Xerox B230 Printer User Guide - Clearing Jams
Virtual technician
Does 202.15 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Xerox B225 B235 B230 - Fault Code 202.15: Paper Jam Issues when the Output Bin Is Full
Xerox Support · 2026 · official_doc
- 2
Asistencia Xerox · 2021 · official_doc
- 3
Xerox B230 Printer User Guide - Clearing Jams
Xerox · 2026 · official_doc
- 4
Impresora Xerox B230 Guía del usuario - Eliminación de atascos
Xerox · 2026 · official_doc
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