Independent technical reference
PlayStation
245 published entries
ErrorBase is not affiliated with PlayStation. The logo and colour only help you recognise the brand. Technical information separated from official support routes.
Equipment covered
Documented codes
PlayStation 5 25
NP-102946-2PlayStation NP-102946-2 on PS5: latest update not installedMedium· Gaming and consolesNP-102955-2PS5 error NP-102955-2: the account information entered is incorrectMedium· Gaming and consolesNW-102308-4PlayStation NW-102308-4 on PS5: communication error with PlayStationMedium· Gaming and consolesSU-101312-8PS5 error SU-101312-8: the Blu-ray Disc drive was not detectedMedium· Gaming and consolesSU-101337-5PS5 error SU-101337-5: the PS5 may not have started correctlyMedium· Gaming and consolesWS-113947-5PS5 error WS-113947-5: the saved payment-method information needs to be checkedMedium· Gaming and consolesWS-116329-2PS5 error WS-116329-2: the sign-in ID or password does not match the accountMedium· Gaming and consolesWS-116331-5PS5 error WS-116331-5: access to PlayStation services has been temporarily suspendedMedium· Gaming and consolesWS-116332-6PS5 error WS-116332-6: access to PlayStation services is prohibited or temporarily unavailableMedium· Gaming and consolesWS-116367-4PS5 error WS-116367-4: access to PlayStation services has been suspendedMedium· Gaming and consolesWS-116518-2PS5 WS-116518-2: internal error on the PlayStation 5 consoleMedium· Gaming and consolesWS-117224-7PS5 error WS-117224-7: there is a problem with the two-step verification settingsMedium· Gaming and consolesWS-119699-5PS5 error WS-119699-5: the account could not be createdMedium· Gaming and consolesWV-109144-9PlayStation WV-109144-9 on PS5: cannot connect to the serverMedium· Gaming and consoles309PlayStation 309 on PS VR2 for PC: SteamVR startup driver errorLow· Gaming and consolesCE-100002-3PS5 error CE-100002-3: the application could not be updatedLow· Gaming and consolesCE-100028-1PS5 error CE-100028-1: there is not enough free space on the SSDLow· Gaming and consolesCE-100096-6PS5 error CE-100096-6: there was a problem loading the applicationLow· Gaming and consolesCE-105638-3PS5 error CE-105638-3: content activation failedLow· Gaming and consolesCE-106439-3PS5 CE-106439-3: application error on PlayStation 5Low· Gaming and consolesCE-106444-9PS5 CE-106444-9: error connecting to PlayStation, open portsLow· Gaming and consolesCE-106487-6PS5 error CE-106487-6: there was an issue while downloading and installing contentLow· Gaming and consolesCE-107255-0PS5 error CE-107255-0: the PlayStation Plus subscription could not be confirmedLow· Gaming and consolesCE-107527-2PlayStation CE-107527-2 on PS5: installation failedLow· Gaming and consolesCE-107622-8PlayStation CE-107622-8 on PS5: failed to launch the applicationLow· Gaming and consoles
PlayStation 4 23
NP-31730-4PlayStation NP-31730-4 on PS4: error while connecting to PlayStationMedium· Gaming and consolesNP-31866-4PlayStation 4 NP-31866-4: online storage saved data issueMedium· Gaming and consolesNP-32062-3PS4 error NP-32062-3: Data on the console may be corrupted.Medium· Gaming and consolesNP-32370-5PS4 error NP-32370-5: This user is already registered.Medium· Gaming and consolesNP-34957-8PlayStation NP-34957-8 on PS4: problem connecting to the serverMedium· Gaming and consolesNP-36006-5PlayStation 4 error NP-36006-5: corrupted user trophy dataMedium· Gaming and consolesNP-37602-8PS4 error NP-37602-8: An error occurred when linking accounts.Medium· Gaming and consolesNP-46042-6PS4 error NP-46042-6: Some of the information entered was incorrect.Medium· Gaming and consolesSU-30746-0PlayStation SU-30746-0 on PS4: system software update failedMedium· Gaming and consolesSU-41333-4PlayStation SU-41333-4 on PS4: system update does not completeMedium· Gaming and consolesSU-42118-6PlayStation SU-42118-6 on PS4: system software update issueMedium· Gaming and consolesSU-42481-9PlayStation SU-42481-9 on PS4: system software update failedMedium· Gaming and consolesWC-40360-3PS4 error WC-40360-3: PlayStation™Store issue.Medium· Gaming and consolesWC-40365-8PS4 error WC-40365-8: Cannot add this item to the cart. The total value of the items in your cart has reached the limit.Medium· Gaming and consolesWC-40377-1PS4 error WC-40377-1: Failed to add funds to wallet using a voucher or PlayStation® card.Medium· Gaming and consolesWC-40378-2PS4 error WC-40378-2: You have attempted this action too many times in a short period.Medium· Gaming and consolesWC-41705-7PS4 error WC-41705-7: The transaction requires a payment method to be completed.Medium· Gaming and consolesWS-37313-7PS4 error WS-37313-7: There was an error when linking your YouTube account to PlayStation®.Medium· Gaming and consolesWS-37337-3PS4 error WS-37337-3: Your account has been temporarily suspended.Medium· Gaming and consolesWS-37368-7PS4 error WS-37368-7: Your account has been suspended.Medium· Gaming and consolesWS-37397-9PlayStation WS-37397-9 on PS4: IP address blocked by PlayStationMedium· Gaming and consolesWS-43701-5PS4 error WS-43701-5: There aren't enough funds in your wallet for the purchase.Medium· Gaming and consolesWS-44949-0PS4 error WS-44949-0: This action has been temporarily restricted.Medium· Gaming and consoles