Independent technical reference
PlayStation
245 published entries
ErrorBase is not affiliated with PlayStation. The logo and colour only help you recognise the brand. Technical information separated from official support routes.
Equipment covered
Documented codes
PlayStation 4 31
NP-31735-9PS4 error NP-31735-9: Cannot play this feature because of the age restriction.Low· Gaming and consolesNP-31980-1PS4 error NP-31980-1: Session full.Low· Gaming and consolesNP-34924-2PS4 error NP-34924-2: Cannot check the latest update for this application. The network connection may be unstable.Low· Gaming and consolesNP-34958-9PlayStation 4 NP-34958-9 error: console game is padlockedLow· Gaming and consolesNP-34994-9PS4 error NP-34994-9: An error has occurred in the Party application.Low· Gaming and consolesNP-35000-8PS4 error NP-35000-8: PlayStation® is undergoing maintenance.Low· Gaming and consolesNP-37667-9PS4 error NP-37667-9: The Share Play connection was lost because the network connection became unstable.Low· Gaming and consolesNP-37668-0PS4 error NP-37668-0: Share Play isn't available due to the network connection quality.Low· Gaming and consolesNP-38496-0PS4 error NP-38496-0: Share Play can't be started because your upload speed is lower than 2Mbps.Low· Gaming and consolesNP-38551-2PlayStation NP-38551-2 on PS4: primary activation limitLow· Gaming and consolesNP-41772-1PlayStation 4 NP-41772-1: primary PS4 console already activeLow· Gaming and consolesNW-31201-7PlayStation NW-31201-7 on PS4: could not connect to the networkLow· Gaming and consolesNW-31205-1PS4 error NW-31205-1: Network connection is unstable or too weak to reach the PlayStation® server.Low· Gaming and consolesNW-31246-6PS4 error NW-31246-6: DNS settings are invalid.Low· Gaming and consolesNW-31250-1PlayStation NW-31250-1 on PS4: internal server errorLow· Gaming and consolesNW-31253-4PS4 error NW-31253-4: A network error occurred. Response from DNS server is delayed or unstable.Low· Gaming and consolesNW-31291-6PS4 error NW-31291-6: Cannot connect to a Wi-Fi network. Wi-Fi signal strength may be too weak.Low· Gaming and consolesNW-31294-9PS4 error NW-31294-9: Connection timed out as the wireless connection experiencing instability.Low· Gaming and consolesNW-31297-2PS4 error NW-31297-2: Unable to connect to wireless network.Low· Gaming and consolesNW-31456-9PlayStation NW-31456-9 on PS4: cannot reach PlayStation or the game serverLow· Gaming and consolesSU-30645-8PS4 error SU-30645-8: Your PlayStation®4 console did not recognize the system software update file.Low· Gaming and consolesSU-30696-4PS4 error SU-30696-4: Failed to update the System Software. The update file may be corrupted.Low· Gaming and consolesSU-35931-1PS4 error SU-35931-1: System software update data is partially corrupted.Low· Gaming and consolesSU-41350-3PS4 error SU-41350-3: The update file cannot be recognized.Low· Gaming and consolesWC-34737-4PlayStation WC-34737-4 on PS4: payment method details need checkingLow· Gaming and consolesWS-36782-6PS4 error WS-36782-6: Friend request cannot be sent.Low· Gaming and consolesWS-36812-0PS4 error WS-36812-0: Unable to join a party.Low· Gaming and consolesWS-37469-9PlayStation WS-37469-9 on PS4: failed to connect to the serverLow· Gaming and consolesWS-43709-3PlayStation WS-43709-3 on PS4: credit card may have expiredLow· Gaming and consolesWS-45479-9PS4 error WS-45479-9: This voucher code has already been redeemed.Low· Gaming and consolesWS-45480-1PS4 error WS-45480-1: The voucher code you entered isn't valid, as the country / region on PlayStation® doesn’t match the country / region of the code number.Low· Gaming and consoles
PlayStation 5 17
NW-102254-4PS5 NW-102254-4: error connecting to PlayStation, network setupLow· Gaming and consolesNW-102307-3PlayStation NW-102307-3 on PS5: communication error with PSNLow· Gaming and consolesNW-102417-5PlayStation NW-102417-5 on PS5: network connection timed outLow· Gaming and consolesNW-102468-1PlayStation NW-102468-1 on PS5: problem connecting to the networkLow· Gaming and consolesNW-102636-8PS5 error NW-102636-8: the connection to PlayStation services timed outLow· Gaming and consolesNW-102655-9PS5 NW-102655-9: app error caused by a network problemLow· Gaming and consolesSU-101193-5PlayStation SU-101193-5 on PS5: system software update neededLow· Gaming and consolesSU-101495-0PlayStation 5 Code SU-101495-0: System Software CurrentLow· Gaming and consolesWS-114298-5PS5 error WS-114298-5: the console may not be connected to the InternetLow· Gaming and consolesWS-116129-0PS5 error WS-116129-0: the content was not found or is currently unavailableLow· Gaming and consolesWS-116330-4PS5 WS-116330-4: access to PlayStation temporarily suspendedLow· Gaming and consolesWS-116334-8PS5 WS-116334-8: Sony Pictures Core sign-in error on PlayStationLow· Gaming and consolesWS-116449-5PlayStation WS-116449-5 on PS5: service under maintenanceLow· Gaming and consolesWS-116486-6PS5 WS-116486-6: issue connecting to the PlayStation serverLow· Gaming and consolesWS-116520-5PlayStation WS-116520-5 on PS5: error connecting to the serverLow· Gaming and consolesWS-116522-7PS5 WS-116522-7: system software update failedLow· Gaming and consolesWS-117176-3PS5 WS-117176-3: phone number on another account for 2SVLow· Gaming and consoles